Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on September 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Wi-Fi is available throughout the property. Please check with the front desk at check-in for details.
Access (1)
How do I get there from Hakodate Airport?
Access is very convenient, about 6 minutes by car from Hakodate Airport. From JR Hakodate Station it is about 12 minutes by car or 30 minutes by tram, and about 3 minutes' walk from the Nettai Shokubutsuen-mae bus stop.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 10:00 as standard. Times may differ depending on the plan, so please check your booking details.
Rooms (1)
What room types are there?
A wide variety of rooms is available, including Japanese-style, Western-style and Japanese-Western rooms. Please see the official website for details of plans and rooms.
Facility information (1)
What is the hotel's concept?
A retro-modern building and a huge fireplace themed on the scroll of Japan's modernisation greet you, in a world that blends Japanese spirit with Western technique. The design lets you feel the traditions and culture of exotic Hakodate throughout the building.
Hot springs / Baths (3)
Tell me about the Yugura communal bath.
The Yugura communal bath is built around the idea of a hot spring living room. As well as baths filled generously with Yunokawa Onsen water, there are two types of sauna to work up a sweat, after which you can relax in the post-bath lounge.
What are the qualities of Yunokawa Onsen?
Yunokawa Onsen is a sodium and calcium chloride spring (saline spring) with excellent heat retention, said to help with poor circulation and neuralgia. It is odourless with a gentle, moisturising feel.
What kinds of sauna are there?
There are two types of sauna in the Yugura communal bath. After working up a sweat you can step into Hakodate's refreshing air and spend unhurried time in the post-bath lounge.
Sightseeing / Nearby information (1)
How convenient is it for sightseeing in Hakodate?
It is close to Hakodate's gateway, just 6 minutes by car from the airport, and the city's main sights such as Goryokaku, Motomachi and the morning market are easily reached by car or bus. The Hakodate Tropical Botanical Garden is also nearby.
Meals (1)
What food can I enjoy?
You can enjoy authentic sushi prepared by skilled chefs and dishes centred on seasonal fish caught in the seas around Hokkaido. The menu lets you savour Hakodate's seafood to the full.
Parking (1)
Is there parking?
Parking is available. Please contact the property directly for details of capacity and charges.
Other (6)
How do I get there?
About 6 minutes by car from Hakodate Airport. About 12 minutes by car or 30 minutes by tram from JR Hakodate Station. About 3 minutes' walk from the Nettai Shokubutsuen-mae bus stop.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
1-2-50 Yunokawa-cho, Hakodate City, Hokkaido
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What time is check-out?
10:00.
What time is check-in?
15:00.