Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 17, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I reach the inn? How do I get to the island?
From the sightseeing pier (the Kumano Bettei Nakanoshima boat waiting room), about 7 minutes' walk from JR Kii-Katsuura Station, take our private boat; the crossing takes about 3 minutes to the hotel entrance on the island. We also collect guests from JR Kii-Katsuura Station to the waiting room.
Cancellation (1)
What is the cancellation policy?
The cancellation policy differs by plan and by date of stay. Please check the cancellation terms of your plan when booking, and contact the front desk with any questions.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 11:00 as standard. Times may differ depending on the plan, so please check when booking.
Nearby sightseeing (1)
Is it convenient for the Kumano Kodo and the Kumano Sanzan shrines?
Nanki Katsuura is a convenient base for the World Heritage Kumano Kodo and the three Kumano shrines (Kumano Hongu Taisha, Kumano Hayatama Taisha and Kumano Nachi Taisha). Nachi Falls is also easy to reach.
Traveling with children (1)
Can I stay with children?
Families with children are welcome, and family plans are available. Please see the official website or check when booking for details.
Rooms (1)
What room types are there?
There are two wings, Shiokikitei and Nagi-no-Sho, with a wide range of rooms including Japanese, Japanese-Western and corner suites. Nagi-no-Sho is a luxurious wing of only 10 rooms.
Hot springs (2)
Is there a private open-air bath?
A private open-air bath is available (paid). Please see the official website or ask the front desk for charges and booking.
What is the open-air bath Kishu Shiokiki-no-Yu like?
It is the celebrated open-air bath of Nanki Katsuura Onsen, named by the Naoki Prize-winning writer Giichi Fujimoto. You bathe with a superb view of the sea to the sound of the waves, watching the water shift between emerald green and deep blue. It alternates between men and women.
Equipment (2)
Is there a foot bath?
There is a foot bath, Sorami-no-Yu, where you can relax easily while taking in the view.
Is Wi-Fi available?
Wi-Fi is available inside the inn. We will explain the details at check-in.
Meals (1)
What is the food like?
You can enjoy kaiseki cuisine centred on the seafood of Katsuura, the town of bluefin tuna. Kumano Kenran Kappo Hakuryu also serves kappo set menus using carefully chosen Kumano ingredients.
Parking (1)
As the inn is on an island, is there parking?
There is no parking on the island. If you come by car, please use a car park in Nachikatsuura Town and board the boat at the sightseeing pier. Contact the front desk for details about parking.
Other (6)
How do I get there?
About 3 minutes on our private boat from the sightseeing pier, about 7 minutes' walk from JR Kii-Katsuura Station. About 80 minutes from Susami-Minami IC on the Kisei Expressway.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
Is there parking?
Parking is not available.
What time is check-in?
15:00.
What is the address?
1179-9 Katsuura, Nachikatsuura Town, Higashimuro District, Wakayama Prefecture
What time is check-out?
11:00.