Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 4, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Wi-Fi is available in the rooms. Please contact the property for details.
Access (1)
How do I get there from Kushiro Airport?
About 60 minutes by car from Kushiro Airport. By Akan bus it is about 75 minutes to the Akanko bus centre, from where you can come by taxi or on foot.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 10:00 as standard. Times may differ by plan.
Pets (1)
Can I bring a pet?
Please check with the property in advance about bringing a pet. Another property in the same group, Tsuruga Lake Akan Lodge Tsurano, has pet-friendly plans.
Rooms (1)
How many room types are there?
Every room is a suite with its own open-air bath, in five types of differing character. They are premium spaces ideal for anniversaries and special trips.
Stay conditions (1)
From what age can guests stay?
To offer the kind of comfort adults look for, we accept guests of junior high school age and above only. Families with younger children cannot stay.
Hot springs (1)
Is there a large bathing hall?
As well as the open-air baths in the rooms there are two bathing halls, where you can enjoy the abundant Akanko Onsen water fed straight from the source.
Sightseeing (1)
What sights are there nearby?
There is plenty of nature and culture nearby: Lake Akan, famous for its marimo algae balls, a Special Natural Monument; the Ainu Kotan village with its crafts and dances; and boating and lake cruises.
Special occasions / Special plans (1)
Is it suitable for an anniversary?
Every room is a suite with its own open-air bath, and drinks are included in the rate for a genuinely luxurious stay. It is especially popular with couples for anniversaries, birthdays and wedding anniversaries.
Meals (1)
What food is served?
We serve creative dishes using seasonal Hokkaido ingredients, mainly as courses built on produce distinctive to this area, with presentation that draws on Ainu culture.
食事/飲料 (1)
Are drinks charged separately?
All drinks during your stay are included in the room rate, with no extra charge in the bar lounge or at meals.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 60 minutes by car from Kushiro Airport. About 90 minutes by car from Memanbetsu Airport. About 75 minutes on the Akan bus from Kushiro Airport, alighting at the Akanko bus centre, then a taxi or a walk.
What time is check-in?
15:00.
What time is check-out?
10:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
2-8-1 Akanko Onsen, Akancho, Kushiro City, Hokkaido