Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
アクセス (1)
Is there a shuttle service from Nasu-Shiobara Station?
The complimentary shuttle bus has been discontinued. By public transport, take a bus from JR Nasu-Shiobara Station West Exit for about 50 minutes to "Shin-Nasu Onsen" stop, then walk about 4 minutes. By taxi, it takes about 30-40 minutes (approximately 7,500 yen).
チェックイン・チェックアウト (1)
What are the check-in and check-out times?
Check-in is at 15:00 (latest 21:00), check-out is at 10:00. Please contact us in advance if you will be checking in after 18:00.
予約・キャンセル (1)
What is your cancellation policy?
Cancellation fees are as follows: 100% on the day of arrival, 50% the day before, 40% two days before, 30% three days before, and 20% five days before. For stays of 3 days or less, please contact the ryokan directly.
客室 (1)
What types of rooms are available?
All 9 rooms are Japanese-style. Two of them are rooms with private bath overlooking the garden (recently renovated). There is also a Japanese-Western hybrid room (14 tatami mats) renovated in August 2024, with a comfortable layout featuring a separate living area with table and chairs and a bed space.
施設・ルール (1)
Is smoking prohibited?
Since April 2015, all guest rooms are non-smoking.
温泉 (2)
How do I use the rooftop open-air bath?
The rooftop open-air bath is by reservation (15:00–23:00, last entry 22:00). Rates are ¥500 per adult and elementary school child, free for infants. Please book at the front desk on the day of arrival. Note that it is heated water rather than hot spring water, but offers spectacular views of the Nasu mountain range.
What is the hot spring water quality?
Simple hot spring water from the same source as the Nasu Imperial Villa, provided as source water in its natural state. You can enjoy it in the public bath (separate for men and women) and the rooftop open-air bath (heated water, reservation required with fee).
設備 (2)
Is Wi-Fi available?
Wi-Fi is available in all rooms.
Is there an elevator?
We do not have an elevator. If you have concerns about mobility, please confirm in advance.
食事 (1)
What is the meal plan like?
We offer kaiseki (multi-course Japanese dinner) that captures the four seasons of the Nasu Highlands, as well as premium bento options (served in your room). You can enjoy the chef's signature hospitality cuisine at a leisurely pace in your room.
駐車場 (1)
Is there parking?
We provide free parking for 10 vehicles. One space per room.
Other (6)
What is the address?
206 Yumoto, Nasu Town, Nasu District, Tochigi Prefecture
What is the check-out time?
10:00
Is there parking?
Parking is available. Please contact the facility for details.
Is Wi-Fi available?
Free Wi-Fi is available throughout the facility.
How do I get there?
From the west exit of JR Nasu-Shiobara Station, take the bus (Nasu Yumoto Line) for approximately 50 minutes to Shin-Nasu Onsen, then walk approximately 4 minutes. Alternatively, from the Nasu IC on the Tohoku Expressway, take Prefectural Route 17 approximately 10 km for approximately 20 minutes.
What is the check-in time?
15:00