Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 10, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Can I use Wi-Fi?
Wi-Fi is available throughout the facility. Please contact the inn for details.
Cancellation (1)
What is the cancellation policy?
Cancellations up to 4 days before the stay are free. 3–2 days before: 30%, one day before: 50%, on the day of arrival or no-show: 100% cancellation fee.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 10:00. Times may vary depending on the plan.
Nearby information (1)
What are the highlights of Tsuchiyū Onsen?
Tsuchiyū Onsen is a renowned hot spring with over 1000 years of history and is also famous as the birthplace of Tsuchiyū kokeshi, one of Japan's three major kokeshi doll traditions. Nearby you can also visit a binary power generation facility (geothermal power). The area is close to scenic spots such as Bandai-Asahi Skyline and Azuma-Komitake.
Prices (1)
Which credit cards are accepted?
Diners, American Express, VISA, JCB, UC, DC, Mastercard, Kyodo, and Nicos are accepted.
Facilities (1)
I heard there is a 25m heated pool. Can I use it?
We have a 25m heated pool available. For details on usage (hours, fees, etc.), please contact the facility.
Day-use hot springs (1)
Can I use the hot spring for a day visit?
We offer hot spring day-visit packages. For details, please check our official website or call us.
Hot springs (2)
What is the spring quality?
A simple hot spring with abundant source water at 60°C and 230 litres per minute, adjusted to comfortable temperature through natural spring water. It is effective for high blood pressure, arteriosclerosis, rheumatism, neuralgia, skin conditions, women's ailments, and poor circulation.
What kind of baths do you have?
We have 8 hot springs with different characteristics throughout the facility. These include a spectacular open-air bath overlooking the Arakawa two-tier waterfall, a large bath with views of the garden, and 5 private baths, allowing you to enjoy a hot spring tour.
Shuttle service (1)
Is there a shuttle service?
Free shuttle service is available from JR Fukushima Station West Exit. Two departures from the station: 14:30 and 17:00. One departure from Sansuiso: 10:00 (approximately 30 minutes). Advance reservation required; please contact us by 15:00 the day before.
Rooms (1)
What types of rooms are available?
All rooms in the special suite Shisuitei feature a semi-open-air bath and terrace with panoramic mountain views and source-fed open-air bath. We also offer Japanese-Western rooms with decorative stained glass, Japanese rooms Kacho-en (12.5 tatami, overlooking a Japanese garden, designated as five-star accommodation), and Shinoname (10 tatami, mountain-facing), among others.
Meals (1)
Can you accommodate food allergies?
Please let us know in advance of any allergies, and we will do our best to accommodate your needs within our capabilities. For anaphylaxis, please contact us to discuss.
Parking (1)
Is there parking?
Free parking is available. We have 3 spaces for large buses and 63 for standard cars. We also have a covered motorcycle parking area (20 spaces).
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What time is check-out?
10:00.
Is there parking?
Yes, parking is available. Please contact the facility for details.
What is the address?
16 Kaminodai, Tsuchiyū Onsen-machi, Fukushima City, Fukushima Prefecture
How do I get there?
Shuttle bus from the west exit of JR Fukushima Station (reservation required by 15:00 the previous day), departing at 14:30/10:00. By car: approximately 30 minutes from Fukushima West IC on the Tōhoku Expressway via Route 115.
What time is check-in?
15:00.