Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 11, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (3)
How far is it from JR Kumamoto Station?
Very conveniently, about 2 minutes' walk from the Shirakawa exit of JR Kumamoto Station.
How easy is it to get here by tram?
About 2 minutes' walk from the Kumamoto Ekimae stop on the Kumamoto city tram. From Kumamoto Castle or Shiyakusho-mae it is about 20 minutes (180 yen for adults).
How do I get there from Kumamoto Airport?
About 60 minutes by limousine bus from Kumamoto Airport, alighting at the Kumamoto Ekimae stop, then about 2 minutes' walk. By taxi it is about 45 minutes and around 7,000 yen.
Weddings (1)
Is there a chapel for weddings?
There is a chapel in the hotel and weddings can be held here. Please see the official website or contact the hotel for details.
Check-in (1)
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 11:00. Some plans have check-out at 12:00.
Banquets (1)
Can I hold a banquet or event?
We have several banquet rooms with up-to-date equipment, catering for everything from international conferences to small parties.
Facilities (2)
What is the lobby lounge like?
It has an island bar counter, a lobby seating area and a shared space, and is open to non-residents as well. A sake sommelier selects the wines and cocktails, and DJ events are held at weekends.
What is the hotel's concept?
It is a lifestyle hotel combining luxury and relaxation. It reopened after renovation in November 2024 as Kumamoto's first lifestyle hotel, offering a stay rooted in the local area.
Equipment (1)
Is there Wi-Fi and a video service?
Wi-Fi is available, and video on demand is free in every room.
Meals (1)
What restaurants are there?
There is a teppanyaki restaurant where you can enjoy Kumamoto's Wao black wagyu, fresh seafood and local produce cooked on the griddle (booking required at least two days ahead; closed on some days). Breakfast is a buffet using local ingredients.
Parking (1)
Is there parking?
There is a partner car park directly behind the hotel (JR Kumamoto Station Building car park 3). Enter JR Kumamoto Station Building car park 3 into your navigation system for the entrance. Some charges are waived if the conditions are met.
Other (6)
What is the address?
1-13-1 Kasuga, Nishi Ward, Kumamoto City, Kumamoto Prefecture
Is there parking?
Parking is available. Please contact the property for details.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What time is check-out?
11:00.
What time is check-in?
15:00.
How do I get there?
About 2 minutes' walk from JR Kumamoto Station (Shirakawa exit). About 60 minutes by limousine bus from Kumamoto Airport, alighting in front of Kumamoto Station, then 2 minutes on foot. About 2 minutes' walk from the Kumamoto Ekimae tram stop.