Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 28, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (2)
How long does it take by car?
About 50 minutes by car from central Sapporo. We are located at 3-192 Jozankei-onsen Higashi, Minami Ward, Sapporo.
Can I access the hotel by airplane or JR train?
Yes, we provide directions for access by airplane, JR train, and bus. Please check the Access page on our official website.
Cancellation (1)
How do I cancel or modify a reservation?
You can do this through the "Reservation Confirmation and Cancellation" page on the official website. For reservations made under the old system (reservation numbers starting with A), please proceed through the old system page. If unclear, please contact us by phone at 011-598-2671.
Accessibility (1)
Do you have barrier-free rooms?
Yes, we have barrier-free rooms available. For details, please check our rooms page.
Pets (1)
Can I stay in a room that allows pets?
Yes, we offer a pet-friendly room. You can stay with your dog. For details, please check our rooms page.
Smoking (1)
Are there smoking areas?
We have a cigar room available in the facility. For details, please check the facility page on our website or ask at the front desk.
Basic information (2)
What is the address?
3-192 Jozankei-onsen Higashi, Minami Ward, Sapporo, Hokkaido
What are the access methods?
About 50 minutes by car from central Sapporo. Located in Jozankei onsen. Free shuttle bus available. Directions also provided for JR train, bus, and airplane access.
Rooms (1)
Do you have rooms with private open-air baths?
Yes, we offer rooms with private open-air baths in our separate cottage building. You can enjoy a private bath while taking in the seasonal views of Jozankei.
Day trips (1)
Is day-use available?
Yes, we offer day-use plans. We have lunch buffet, group lunch, and day-use spa options. Day-use bathing is available only when combined with a meal or spa service.
Hot springs (2)
What hot spring facilities are available?
We offer a large public bath and outdoor bath where you can enjoy the waters of Jozankei Onsen. You can relax in a space that feels like a forest bath. We also have a women-only rock sauna spa.
Are there hot spring and spa facilities for women?
We have a women-only rock sauna spa. We also offer spa and relaxation treatments, so please enjoy them during your stay.
Shuttle service (1)
Do you offer a free shuttle bus?
Yes, we offer a free shuttle bus. For details on boarding locations and schedules, please check the Access page under "Coming by Free Shuttle Bus."
Meals (1)
What meals are available?
We offer the "Mori Buffet" with Japanese, Western, and Chinese creative cuisine, and the "Mori no Suana" (shabu-shabu course) where you can enjoy Hokkaido's bounty. Breakfast is also served at the Mori Buffet.
On-site facilities (1)
Do you have facilities for workations?
We have a "Workation Room" available in the building. You can use it for telework and remote work stays.