Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 25, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Services (1)
Do you offer luggage storage?
We offer free luggage storage before check-in and after check-out.
Check-in / check-out (1)
What are the check-in and checkout times?
Standard check-in is 14:00 (until 25:00), and checkout is 11:00. Times may vary depending on your plan.
Accessibility (1)
Do you have barrier-free facilities?
We are certified under the "Heartful Building Law" and have one universal room designed for wheelchair users. The bathroom features a shallow bathtub and a sliding door.
Reservations / Cancellation (1)
What is your cancellation policy?
It varies depending on the plan. Please check the booking page of our official website (aomori-jalcity.co.jp).
Rooms (2)
Do you have non-smoking and smoking rooms?
We offer non-smoking ladies' rooms. Please confirm details at the time of booking.
What types of guest rooms are available?
167 rooms in total with multiple types including standard rooms, deluxe comfort corner twins, and ladies' rooms. Rooms on the sea side at higher floors are popular.
Sightseeing / Location (2)
Can I walk to the Nebuta Festival venue?
The festival route is just a 1-minute walk away. The area becomes very crowded during the festival period, so early booking is recommended.
How accessible are nearby tourist attractions?
Located on the waterfront overlooking Mutsu Bay, with the Nebuta permanent exhibition facility (Wa-Lasse), seafood market, and Aomori Tourist Information and Products Centre Aspamuall within walking distance. Close to the government district, convenient for both tourism and business.
Equipment / Wi-Fi (1)
Is Wi-Fi free throughout the hotel?
Yes, Wi-Fi is available free of charge throughout the hotel. All guest rooms are 16 square metres or larger and equipped with various mobile phone chargers.
Meals (1)
What does breakfast consist of?
A Japanese and Western buffet is served at the 1F restaurant "La Serra" (6:30–10:00, last entry 9:30). We focus on ingredients from Aomori Prefecture, with local dishes including "Mutsu Bay seafood platter" and "Aomori apple black vinegar pork".
Parking (1)
Is there a car park? Is there a charge?
There is a multi-storey car park with 30 spaces on the side of the hotel (750 yen per night). Spaces are allocated on a first-come, first-served basis and cannot be reserved in advance. Height limit 1.5m, width 1.85m, length 5.0m. If full, we will direct you to a nearby affiliated outdoor car park (500 yen per night onwards).
Other (6)
Is parking available?
Yes, parking is available. For details, please contact the facility.
What time is checkout?
11:00.
What time is check-in?
14:00.
How do I get there?
About a 6-minute walk from the east exit of JR Aomori Station. About 40 minutes by bus from Aomori Airport (bound for Aomori city), then about a 2-minute walk from the Kencho-dori bus stop. About 15 minutes by car from the Tohoku Expressway Aomori Chuo IC.
What is the address?
Aomori, Aomori Prefecture, Yasukatacho 2-4-12
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.