Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
アクセス・送迎 (1)
How do I get to the hotel from the nearest station? Do you offer shuttle service?
Free shuttle service is available from Fujikyu Railway's Fujisan Station or Fujiyama Highland Station. The journey takes approximately 5–7 minutes. Please contact the hotel after arriving at the station.
スパ・エステ (1)
Can I use spa or massage services?
In-house spa facilities are available. Massage service to your room can also be arranged for an additional fee. Please check with the front desk for rates and booking details.
チェックイン・アウト (1)
What are the check-in and check-out times?
Check-in is from 15:00 to 21:00, and check-out is at 11:00. Times may vary depending on your plan, so please confirm your reservation details.
周辺施設 (1)
Are there convenience stores nearby?
A convenience store is within a 5-minute walk from the hotel. A souvenir shop is also located inside the hotel.
周辺施設・特典 (1)
Is the hotel adjacent to Fujiyama Highland? What benefits do guests receive?
As the only official hotel of Fujiyama Highland, guests enjoy priority early entry to the amusement park. Additionally, guests can use the adjacent Fujiyama Onsen free of charge.
子ども・ファミリー (1)
Can I stay with children?
Family plans and children's plans are available. Since Fujiyama Highland is adjacent to the hotel, children will have plenty to enjoy. For details, please check the plan information or contact the hotel.
客室 (1)
What room types are available? What is the smoking policy?
The hotel has 161 rooms in total, ranging from singles to triples and Japanese-Western style rooms. The entire hotel is non-smoking; smoking is only permitted in designated smoking areas.
温泉・風呂 (1)
What are the hot spring and public bath facilities?
You can use the spacious natural hot spring at the adjacent "Fujiyama Onsen" (with massage salon) free of charge as many times as you wish during your stay. The facility features outdoor baths, a large public bath, sauna, and heated stone beds.
設備・サービス (2)
Is Wi-Fi available?
Free Wi-Fi is available throughout the hotel.
Is room service available?
Room service is available for an additional charge. Please check with the front desk for details.
食事 (1)
Tell me about the restaurants.
The "Fujiyama Terrace" restaurant, overlooking Mount Fuji, serves Japanese and Western buffet breakfast. The "Kokorogi" restaurant is also available for fine Japanese cuisine.
駐車場 (1)
Is there a car park?
Free parking is available on the hotel premises. For details on the number of spaces, please contact the hotel. Parking is free for all guests.
Other (6)
Is Wi-Fi available?
Free Wi-Fi is available throughout the facility.
Is there parking?
Yes. For details, please contact the facility.
What time is check-in?
15:00
How do I get here?
About 5–7 minutes by taxi from Fujiyama Station on the Fujikyu Railway (complimentary shuttle available). Adjacent to Kawaguchiko IC on the Chuo Expressway, about 80 minutes from Shinjuku.
What is the address?
5-6-1 Shinniishihara, Fujiyoshida, Yamanashi Prefecture
What time is check-out?
11:00