Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on September 23, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get there from Kawaguchiko Station?
About 10 minutes by taxi or shuttle bus from Kawaguchiko Station on the Fujikyuko line. From Kawaguchiko IC on the Chuo Expressway it is about 10 minutes by car.
Check-in (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 11:00. Times may differ by plan, so please check when booking.
Rooms (1)
Are there rooms with an open-air bath?
Please see the rooms page of the official website for the room types. You can also ask at the front desk for details.
Hot springs (1)
What hot spring facilities are there?
We draw Kawaguchiko Onsen water from the Fujikawaguchiko hot spring area, with an open-air bath and a bathing hall from which you can see Mount Fuji. Stretch out and take your time.
Views (2)
Are there days when Mount Fuji cannot be seen?
Depending on the weather, Mount Fuji is sometimes hidden by cloud. The view of Fuji is said to be a once-in-a-lifetime meeting, and the mountain shows a different face according to the weather.
Can I see Mount Fuji from every room?
Yes, every room looks out over Mount Fuji and Lake Kawaguchi. The magnificent view of Fuji can be seen not only from the rooms but from all over the hotel, including the open-air bath and the restaurant.
Sightseeing (1)
What sights are there nearby?
There is plenty nearby: Mount Fuji (a World Heritage site), Lake Kawaguchi, Fuji-Q Highland and the Oshino Hakkai springs. Please ask at the front desk for details.
Equipment (1)
Is Wi-Fi available?
Wi-Fi is available in the building. Please check at the front desk or on the official website for details.
Meals (1)
What food is served?
You can dine in the restaurant while looking out at Mount Fuji. Please see the official website or ask at the front desk about the menu and how meals are served.
Parking (1)
Is there parking?
There is a car park. Please see the official website or ask at the front desk for details.
Other (6)
What time is check-out?
11:00.
What time is check-in?
15:00.
How do I get there?
About 10 minutes by car from Kawaguchiko IC on the Chuo Expressway. About 10 minutes by taxi or shuttle bus from Kawaguchiko Station on the Fujikyuko line.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
70-20 Asakawa, Fujikawaguchiko Town, Minamitsuru District, Yamanashi Prefecture
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.