Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 9, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get here from the nearest station?
From Fujiyama Station on the Fujikyu Railway, take a bus heading towards Gotemba and get off at Hotel Mount Fuji Entrance. Then transfer to the complimentary shuttle bus for about 10 minutes (advance notice required for shuttle use). From Shinjuku Bus Terminal, the express bus takes about 2 hours 10 minutes to Fujisan Yamanakako bus stop, then about 10 minutes by shuttle bus.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 15:00 (latest 18:00), and check-out is at 11:00. Times may vary depending on your plan, so please confirm your reservation details.
Pets (1)
Can I stay with a pet?
Dogs only are welcome, but they cannot stay in your room. Medium-sized dogs (10 kg or more) stay in an outdoor kennel for 4,200 yen per dog per night, and large dogs (20 kg or more) for 5,250 yen. The facility accepts up to 6 dogs total. Dogs must have received a rabies vaccination within the last 12 months. Please inquire in advance.
Nearby sightseeing (1)
Is there access to Fujiyama Highland?
A local bus line (Gotemba–Fujisan Station route) connecting Fujisan Station and Fujiyama Highland Station passes through the hotel entrance bus stop. We also offer accommodation plans that include priority admission to Fujiyama Highland.
Children / Families (1)
Can I stay with children?
Yes, guests with children are welcome. Available plans are limited to those with 1 night and 2 meals included. Child A rate applies to elementary school children, and Child B rate applies to children aged 4 to pre-school. Please confirm details such as dining room access and dinner times when making your reservation.
季節・注意点 (1)
What should I be aware of during winter?
Roads may freeze during winter. If you are driving, please be sure to have studless tires or tire chains. Access by bus or highway bus is also available.
Rooms / Views (1)
Can I see Mount Fuji from the guest rooms?
From guest rooms situated at 1,100m elevation, you can see Lake Yamanaka and Mount Fuji. Mount Fuji is visible to the rear right through the window. Rooms on the Mount Fuji side can be requested in advance, but are not guaranteed.
Hot springs / Baths (2)
What facilities does the hot spring bath have?
There are two buildings: "Mantensei no Yu" with a löyly sauna, cold bath, open-air bath with panoramic views, and hot spring; and "Hanare no Yu", a semi-open-air bath overlooking Lake Yamanaka and Mount Fuji. The löyly sauna is available for both men and women, but "Fugaku Mushage" (a sauna with Mount Fuji views) is for men only.
Is there a sauna?
Löyly sauna and cold bath are available in "Mantensei-no-Yu". Both men and women can use the Löyly sauna, but "Fugaku-Joukei", the sauna with a view of Mt. Fuji, is for men only.
Equipment / Services (1)
Can I use Wi-Fi?
Free Wi-Fi is available throughout the facility. We will provide connection instructions at check-in.
Meals (1)
What meals are provided and what are the mealtimes?
All in-house restaurants operate on a reservation basis. Dinner is offered at 17:30 and 19:30. We serve Japanese and French cuisine featuring chef-selected ingredients sourced directly from producers. Breakfast is also provided at the in-house restaurant.
Parking / Access (1)
How do I get here by car and where is the parking?
From Higashifuji Go-ko Road Yamanakako IC, it's about 15 minutes; from Tomei Expressway Gotemba IC, about 27 minutes. Parking is available on the grounds at no cost for guests. In winter, please have studless tires or chains ready due to icy road conditions.
Other (6)
Can I use Wi-Fi?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What time is check-out?
11:00
Is there a parking lot?
Yes, parking is available. Please contact the facility for details.
What is the address?
1360-83 Yamanaka, Yamanakako Village, Minobu District, Yamanashi Prefecture
How do I get there?
From Fujisan Station on the Fujikyuko Line, take a bus heading towards Gotemba and get off at Hotel Mount Fuji Entrance bus stop, then take the free shuttle bus for approximately 10 minutes. Alternatively, take a highway bus from Shinjuku Bus Terminal for approximately 2 hours 10 minutes to Fujisan Yamanakako bus stop, then take the shuttle bus. By car, it is approximately 15 minutes from Higashi-Fuji Five Lakes Expressway Yamanakako IC.
What time is check-in?
15:00