Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 31, 2026. Prices and times may be out of date, so please confirm anything important with the property.
SPA (1)
Tell me about the spa.
The award-winning Banyan Tree Spa offers outstanding relaxation from skilled therapists, with treatment rooms that include natural hot spring water and a steam sauna.
Activities (1)
Are there cultural experience programmes?
Cultural programmes can be combined with your accommodation plan, including traditional craft experiences such as making bamboo chopsticks, photo shoots in kimono, and taking part in a goma fire ritual.
Check-in (2)
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 12:00.
What happens at check-in?
Check-in is handled while you sit on a sofa in the spacious lobby. Matcha is served as a welcome drink, so your stay begins with hospitality in the Kyoto manner.
受賞歴 (1)
Does the hotel have a Michelin rating?
It received One Michelin Key in the 2025 Michelin Guide hotel selection.
Rooms (1)
What are the rooms like?
All 52 rooms have a large hinoki-style bathtub of hiba wood and tatami flooring. The design takes its theme from the phrase what is hidden is the flower, from the Noh treatise Fushikaden, and satisfies the senses through the beauty of gold leaf and the feel of wood.
Facilities / Highlights (1)
Tell me about the Noh stage.
We are the only hotel in Kyoto with a Noh stage inside it. Events such as Noh performances and geiko and maiko performances are held, and the schedule is on the official website.
温泉・SPA (1)
Is there a natural hot spring?
You can enjoy natural hot spring water in every room, or in rooms with a private hot spring bath. The spa also has treatment rooms with natural hot spring water and a steam sauna.
Sightseeing (1)
How do I get to Kiyomizudera and other sights?
The hotel stands right beside Kiyomizudera, within walking distance. Kodaiji, Yasaka Shrine and Gion are also reachable on foot.
Meals (1)
What dining is there?
In the hotel restaurant you can have breakfast looking onto the Noh stage. In-room dining plans are also available.
Parking (1)
Is there parking?
There is no general car park, but there is parking on the hotel site reserved for guests with a disability and others who need it. Other guests are asked to use a nearby coin car park in the Kodaiji area.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 15 minutes' walk from Gion-Shijo Station on the Keihan line, or about 10 minutes' walk from the Higashiyama-Yasui stop on the Kyoto City bus.
What time is check-in?
15:00.
What time is check-out?
12:00.
Is there parking?
Parking is not available.
What is the address?
467-1 Shimokawaracho, Higashiyama Ward, Kyoto City, Kyoto Prefecture