Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 24, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Free Wi-Fi is available throughout the facility.
Access (1)
How do I get here from New Chitose Airport?
About 90 minutes by car from New Chitose Airport. Paid shuttle service is also available (advance reservation required). From JR Toya Station or JR Kutchan Station, you can access by local bus in about 60 minutes.
Activities (1)
Can I enjoy skiing?
The facility is located in the Niseko United area, which brings together 4 ski resorts, and skiing is fully available in winter. Access to the slopes is very convenient.
Check-in (1)
What are the check-in and check-out times?
Standard check-in is 15:00 (reception until 22:00) and check-out is 12:00. Times may vary depending on the plan.
Traveling with children (1)
Can families with children stay here?
Families are very welcome. Children 12 and under can share a bed free of charge (if you prefer a separate bed, book in the elementary school category). You can enjoy spacious mezzanine-style guest rooms.
Rooms (1)
What are the room sizes and features?
All rooms are mezzanine-type units of 76 m² or larger with high ceilings and large windows. Twin rooms can accommodate up to 4 guests, and some can accommodate up to 7. The Westin original "Heavenly Bed" is installed in all rooms.
Prices (1)
Is there an accommodation tax?
From stays on April 1, 2026 onwards, Hokkaido accommodation tax and Rusutsu village accommodation tax will be charged separately at 200 yen to 1,000 yen per person per night (the amount varies by plan and rate) in addition to the displayed rate.
Facilities (1)
Is there a fitness facility?
There is a fitness studio available 24 hours. You can continue your regular exercise routine even while traveling.
Hot springs (1)
Do you have a hot spring bath or large public bath?
We have a natural hot spring bath (bicarbonate spring) on the 2nd floor with spacious indoor and outdoor baths, plus a dry sauna. Guests can use it free of charge (fees apply before check-in and after check-out).
Meals (1)
What restaurants are available?
We have restaurants offering buffets featuring Hokkaido ingredients, kaiseki cuisine, and teppanyaki. You can also enjoy vegetables from our own farm and fresh seafood from nearby fishing ports.
Parking (1)
Is there a parking lot? Is there a charge?
There is an open-air parking lot with 244 spaces, available free of charge to guests (no reservation required).
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
Is there a parking lot?
Yes, parking is available. Please contact the facility for details.
What time is check-out?
Check-out is at 12:00.
What time is check-in?
Check-in is at 15:00.
How do I get here?
About 90 minutes by car from New Chitose Airport (paid shuttle service available, reservation required). About 60 minutes by bus from JR Toya Station or JR Kutchan Station. Located along Route 230.
What is the address?
133 Izumikawa, Rusutsu Village, Abuta District, Hokkaido