Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on September 23, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get there from Kawaguchiko Station?
About 8 minutes by taxi from Kawaguchiko Station on the Fujikyu Railway, or about 10 minutes by car from Kawaguchiko IC on the Chuo Expressway.
Check-in (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 11:00. Times may differ depending on the plan, so please check the plan you book.
Banquets (1)
Can I hold a wedding or banquet here?
Please contact the hotel directly on 0555-72-2209 (mobile calls accepted) for details.
Hot springs (1)
Is there a hot spring?
There are hot spring facilities. Please see the official website or ask the front desk for details of the water and the facilities.
Views (1)
Where can I enjoy the views of Mount Fuji and Lake Kawaguchi?
The hotel has grounds of 30,000 tsubo and stands in a fine position between Mount Fuji and Lake Kawaguchi. As you walk in the garden you can enjoy the view of the mountain along with the nature of each season.
Sightseeing (2)
What sightseeing spots are nearby?
There is good access to popular attractions such as Lake Kawaguchi, Mount Fuji and Fuji-Q Highland. Please feel free to ask the front desk for suggestions.
Can I walk in the garden, and when is it at its best?
The extensive garden of 30,000 tsubo can be enjoyed through the seasons, with cherry blossom in spring and autumn colours later in the year.
Equipment (1)
Is Wi-Fi available?
Wi-Fi is available inside the hotel. Please check with the front desk or the official website for details.
Meals (1)
What is distinctive about the food?
We serve Western cuisine in the tradition of the Fujiya Hotel, in an elegant dining room looking out over the extensive gardens through the seasons.
Parking (1)
Is there parking?
Parking is available. Please see the official website or ask the front desk for capacity and charges.
Other (6)
What time is check-out?
11:00.
What time is check-in?
15:00.
How do I get there?
From Otsuki Station on the JR Chuo Main Line take the Fujikyu Railway to Kawaguchiko Station, then about 8 minutes by taxi. About 10 minutes by car from Kawaguchiko IC on the Chuo Expressway.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
511 Katsuyama, Fujikawaguchiko Town, Minamitsuru District, Yamanashi Prefecture
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.