Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on September 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (2)
How do I get there from the JR line?
About 60 minutes by bus from JR Toya Station or JR Kutchan Station. The resort is located along National Route 230.
Are there transfers from New Chitose Airport or Sapporo?
Transfer services are available from New Chitose Airport and Sapporo (booking required). The journey takes about 90 minutes by car.
Activities (2)
Is summer or winter better?
In summer you can enjoy the amusement park, golf and a range of activities, and in winter the vast ski area. It is one of Hokkaido's largest leisure resorts, enjoyable through all four seasons.
How large is the ski area?
The ski area at Rusutsu Resort is a large one spread across Shikotsu-Toya National Park and is one of Hokkaido's leading ski resorts. In summer you can enjoy activities such as the amusement park and golf.
Check-in (1)
What are the check-in and check-out times?
Check-in (room entry) is from 15:00 and check-out (room vacating) is by 10:00. This changed in April 2024.
Rooms (1)
How many rooms are there?
It is a large resort hotel with 530 rooms in total, in a variety of types including Japanese-style and Western-style.
Prices (1)
Are a bathing tax or accommodation tax charged?
Under local tax law, adults aged 15-64 pay a bathing tax of 150 yen per person per night. In addition, from 1 April 2026 the Hokkaido accommodation tax and the Rusutsu Village accommodation tax come into effect, and 200-1,000 yen per person per night will be collected separately on site depending on the room rate.
Hot springs (2)
Are towels provided at the communal bath?
Towels and bath towels are not provided at the communal bath. Please bring them from your room.
Is there a hot spring?
Rusutsu Onsen Kotobuki no Yu is on the 6th floor of the North Wing, with an open-air bath looking out over Shikotsu-Toya National Park. The water is a sodium bicarbonate spring (neutral, hypotonic, high-temperature). Hotel guests may use it free of charge during their stay (from check-in to check-out).
Multi-night stays (1)
Is it suitable for a multi-night stay?
With the ski area, amusement park, golf, hot spring and several restaurants all within the hotel, you can stay several nights without running out of things to do. Please also see the official website for plans aimed at longer stays.
Meals (1)
Can I eat at the hotel?
There are several restaurants in the hotel, serving buffets and kaiseki courses that make the most of Hokkaido ingredients. Please check the official website for which meals are covered by your accommodation plan.
Parking (1)
Is there parking?
There is parking. Please check the official website or contact the hotel for details of rates and capacity.
Other (6)
What time is check-out?
10:00.
What time is check-in?
15:00.
How do I get there?
About 90 minutes by car from Sapporo or New Chitose Airport (transfers available; booking required). About 60 minutes by bus from JR Toya Station or JR Kutchan Station.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
13 Izumikawa, Rusutsu Village, Abuta District, Hokkaido
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.