Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Wi-Fi (internet access) is available in all guest rooms.
Access (1)
How do I get to the hotel from Kinugawa-Onsen Station?
As you leave Kinugawa-Onsen Station on the Tobu Kinugawa Line the hotel is straight ahead, about 3 minutes' walk away. By car it is about 20-40 minutes from Utsunomiya IC on the Tohoku Expressway via Imaichi IC on the Nikko-Utsunomiya Road and National Route 121 towards Kinugawa.
Spa / Beauty treatments (1)
Are there beauty treatments or foot reflexology?
We offer original foot reflexology blending Eastern and Western techniques, and a beauty salon (spa). The spa is open 10:00-17:00 (from March 2025).
Check-in / check-out (1)
What are the check-in and check-out times?
Standard check-in is 15:00-18:00 and check-out is 10:00. The hot spring (communal bath) can be used from 14:00, before check-in.
Traveling with children (1)
Is it enjoyable with children?
The indoor Opuro garden spa is popular, with a lazy river, a water slide (for those 120 cm and taller) and a jacuzzi. As it is indoors, you can enjoy playing in the water all year round whatever the weather.
Facilities (1)
What is the Opuro garden spa?
It is an indoor garden spa with a lazy river, a water slide (for those 120 cm and taller), five kinds of sauna and a jacuzzi. It is open 10:00-18:00 on weekdays and 10:00-20:00 at weekends, on public holidays and on certain days. Opening hours may change depending on fuel supply.
Hot springs / Baths (2)
What are the hot spring and bathing facilities?
There is an open-air bath overlooking the Kinugawa River, a communal bath and a private bath. The communal bath is open from 14:00, before check-in, until 10:00 the next day (alternating between men and women), and the sauna is open 15:00-21:00. Day-use bathing has been suspended since March 2025, so the baths are for hotel guests only.
Is there a private bath?
A private bath is available for a private hot spring experience. Please ask the front desk at check-in for details and to book.
Sightseeing (1)
How convenient is it for sights around Kinugawa?
Tobu World Square is about 6 minutes by car. Access is also convenient to many attractions such as the Kinu Tateiwa Suspension Bridge (about 12 minutes' walk) and Nikko Toshogu (about 40 minutes by car).
Meals (1)
What style are the meals?
The main dining buffet restaurant reopened after renovation in 2024. You can enjoy buffet-style menus using local ingredients.
Parking (1)
Is there parking?
There is free parking for 300 vehicles in total, indoors and outdoors. The indoor car park needs no booking; the outdoor one cannot be booked (first come, first served). Please note the 2.3 m height limit. Large trucks cannot be accommodated.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
1400 Ohara, Kinugawa Onsen, Nikko City, Tochigi Prefecture
How do I get there?
About 3 minutes' walk from Kinugawa-Onsen Station on the Tobu Kinugawa Line / about 40 minutes by car from Utsunomiya IC on the Tohoku Expressway via Imaichi IC on the Nikko-Utsunomiya Road and National Route 121.
What time is check-in?
15:00.
What time is check-out?
10:00.