Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Wi-Fi is available. Please see the room and plan information for details.
Access (1)
How do I get to the Yubatake?
A free shuttle bus runs regularly between Kusatsu Onsen Bus Terminal, the Yubatake and the hotel, with no booking needed. The timetable is on the hotel's official website. It is a service for hotel guests only.
Activities (1)
Can I play golf or ski?
It is a resort hotel where you can also enjoy tennis, golf and snowboarding in winter, with plenty of activities using the facilities in the area.
Check-in / check-out (1)
What are the check-in and check-out times?
The front desk takes check-in from 15:00 and check-out until 10:00. The latest check-in is 19:00 (we recommend checking in by 20:00, as the restaurant takes last orders at 20:00).
Reservations (1)
How do I change or cancel a booking?
If you booked through an accommodation site, use that site; if through a travel agent, contact the agent. Only bookings made on the hotel's official website can also be changed or cancelled by phone.
Smoking (1)
Are all rooms non-smoking?
All rooms are non-smoking. Please use the smoking corners on each floor.
Rooms (1)
What room types are there?
There are 138 rooms in 20 types. From spring to autumn you can enjoy the fresh highland air and the greenery and autumn colours, and in winter bathe in the open air among the snow.
Facilities (1)
Is there an indoor pool?
There is an indoor pool, along with an open-air bath, a large bathing hall fed continuously from the source, a sauna, beauty treatment facilities and a fitness room.
Hot springs (1)
Is there a private open-air bath?
There is a private open-air bath where you can choose between a cypress tub and a Shigaraki ware tub, so families and groups can have the famous Kusatsu water to themselves. Afterwards you can relax in a tatami room.
Shuttle service (1)
Is there a shuttle service?
A free shuttle bus runs between Kusatsu Onsen Bus Terminal, the Yubatake and the hotel, with no booking needed, for hotel guests only. By train, it is about 25 minutes by bus from JR Naganohara-Kusatsuguchi Station.
Meals (1)
How are meals served?
Our generous buffet is popular, with dishes made using local ingredients. The restaurant takes last orders at 20:00.
Parking (1)
Is there parking, and is there a charge?
There is free parking for 120 vehicles.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 25 minutes by bus from Naganohara-Kusatsuguchi Station on the JR Agatsuma Line. By car, from Nerima IC on the Kan-Etsu Expressway to Shibukawa-Ikaho IC, or from Usui-Karuizawa IC on the Joshin-etsu Expressway, then on to Kusatsu Onsen. A free shuttle bus runs between Kusatsu Onsen Bus Terminal, the Yubatake and the hotel (no booking needed). Free parking for 120 vehicles.
What time is check-in?
15:00.
What time is check-out?
10:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
750 Kusatsu Shirane, Kusatsu Town, Agatsuma District, Gunma Prefecture