Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 27, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi / Internet (1)
Is Wi-Fi available in the facility?
Wireless LAN is available in the 5F lobby area. All rooms are equipped with wired LAN, and we also offer wireless LAN router rental service.
Amenities (1)
What amenities are provided?
Shampoo, conditioner, body soap, herbal soap, body scrub, facial cleanser, moisturizing lotion, essence lotion, bath towels, face towels, bath robes, yukata, and samue (work garments).
Spa / Beauty treatments (1)
Can non-guests use GinyuSpa?
Yes, GinyuSpa is available for day-use visitors as well. Reservations are required. Additionally, the spa pavilion can be rented entirely from 21:00 to 23:00 after spa operations close, and we can accommodate weddings and anniversary surprises.
Accessibility (1)
Do you offer barrier-free accessibility?
Yes, we accommodate barrier-free access. We have wheelchair-accessible rooms available. Please let us know when making your reservation. We also have elevators.
Basic information (3)
How do I get there?
Accessible from National Route 1. There is a steep slope at the parking entrance. For detailed access information, please refer to the official website.
Is there a parking lot?
Yes, parking is available. For details, please contact the facility.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
Traveling with children (1)
Can we stay with children? Is there support for children?
We welcome families with children. We provide children's dishes, children's toothbrushes, children's yukata, and children's towels. We also have wheelchair-accessible rooms available upon request.
Rooms (1)
What types of guest rooms are available?
There are 4 types by floor: "Wind" (4F), "Star" (3F), "Sky" (2F), and "Moon" (1F). We have a total of 20 rooms: 17 Japanese-style and 3 Western-style, including mezzanine-type rooms. Rates are from ¥42,500 to ¥54,600 per person per night in a 2-person room (before tax; for details please contact us).
Facilities / Equipment (1)
Are there bars or lounges?
We have a panoramic bar counter "Bouyu" and a lounge "Ginyujin" on the 5F, and a garden lounge "Myojo" on the 1F. We offer a carefully selected range of beverages including sake, shochu, whisky, wine, champagne, and original cocktails.
Hot springs (2)
What is the hot spring water quality?
Sodium chloride spring (low osmotic pressure, weakly alkaline, high temperature). It is indicated for chronic dermatitis, cuts, burns, neuralgia, muscle pain, poor circulation, fatigue recovery, and general health promotion.
Is there a large bath? Is there a sauna?
We have two bathhouses: "Tsukishiro" and "Tsukine", with separate bathing times for men and women. Both feature outdoor baths and saunas, where you can enjoy bathing while overlooking the scenic Hakone mountain range.
Hot springs / Rooms (1)
Do all guest rooms have private hot spring baths?
Yes, all 20 rooms have an open-air hot spring bath on the terrace overlooking the Hayakawa Gorge. Each room also has an indoor bath or shower booth and powder room nearby, allowing you to enjoy a private space.
Meals (2)
What kind of meals are served?
We serve seasonal kaiseki (multi-course Japanese dinner) that changes monthly, using carefully selected ingredients for each season. You can enjoy premium ingredients and dishes that reflect the four seasons. For group gatherings, we also have a 41.5 tatami dining room "Yúan" available.
Where can we have meals?
Both breakfast and dinner are served in your room. You can dine at leisure in your room's dining area, allowing you to spend time with your companions without worrying about others around you.
Parking (1)
Is there a parking lot? How many cars can park?
We have parking for 15 cars. Please note that there is a steep slope when entering our parking area from National Route 1.