Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 8, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (2)
How do I get from Kanazawa Station to the hotel?
It is about a 1-minute walk from JR Kanazawa Station's Kenroku-en exit (east exit). You can reach us directly via a covered walkway from the Omotenashi Dome, so you won't get wet on rainy or snowy days.
How can I get to the hotel from Komatsu Airport?
Use the airport bus from Komatsu Airport to Kanazawa Station. It takes about 40 minutes on the Super Limited Express or about 60 minutes on the city route service. The hotel is about a 5-minute walk from the Kanazawa Port exit (west exit) bus terminal.
Other (2)
Can you exchange foreign currency?
We can exchange foreign currency in the hotel. We handle US dollars, Australian dollars, euros, and pounds.
Can I earn and redeem IHG points?
You can earn and redeem points with IHG Hotels & Resorts' membership programme, IHG One Rewards. You can also book through our official website or LINE mini app.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is until 11:00. Times may vary depending on your plan, so please confirm when booking.
Traveling with children (1)
Can I stay with children?
We welcome families with children. We provide items such as infant bouncers and carefully identify allergens on the breakfast menu, which guests appreciate. For details, please discuss your needs at the time of booking.
Rooms (2)
What is your smoking policy?
All guest rooms are non-smoking. If you wish to smoke, please use the hotel's designated smoking areas. For details, please contact the front desk.
How many rooms do you have and what types?
We have 249 rooms total. In addition to single, double, twin, triple, and four-bed rooms, we offer Japanese-Western rooms (double and twin) and Japanese-style rooms.
Facilities / Equipment (1)
Do you have banquet halls or meeting rooms?
We have a banquet hall that can seat up to 600 people, and we can accommodate various events and conferences. For details, please contact the hotel directly.
Equipment / Services (2)
Can I use Wi-Fi?
Free wired and wireless LAN internet access is available in all guest rooms.
Do you offer room service?
Yes, we offer room service. For details on operating hours and menu options, please check with the front desk at check-in.
Meals / Restaurants (1)
Are there restaurants? What types do you have?
We have 6 restaurants and bars. You can enjoy a varied menu featuring the mountains and seas of the Hokuriku region. Upper-floor establishments like Sky Bar "La Brise" offer impressive views.
Parking (1)
Is there a parking lot? What is the rate?
We have a parking lot with 45 spaces on the basement 1st floor. Due to the automated gate system, advance reservations are not accepted. For pricing details, please check our official website.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What is the address?
3 Showa-cho, Kanazawa, Ishikawa 16
How do I get there?
About 1 minute walk from JR Kanazawa Station East Exit (Kenrokuen Exit) / About 40 minutes by express bus from Komatsu Airport
What is the check-in time?
15:00
What is the check-out time?
11:00
Is there a parking lot?
Yes. Please contact the facility for details.