Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 6, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Free Wi-Fi is available throughout the hotel, providing a comfortable internet environment for both business and leisure stays.
Access (2)
How do I get there from Niigata Airport?
From Niigata Airport, about 25 minutes by limousine bus (get off at Niigata Station South Exit, then about 18 minutes' walk), or about 33 minutes by local bus (get off at Bandai City Bus Centre, then about 6 minutes' walk). By taxi it takes about 20 minutes.
How do I get there from Niigata Station?
About 10 minutes' walk or about 5 minutes by taxi from JR Niigata Station. You can also take a bus from bays 6, 7 or 8 of the Niigata Station bus terminal, get off at the Bandai City stop, and walk about 3 minutes.
Check-in (1)
What are the check-in and check-out times?
Standard check-in is 14:00 and check-out is 11:00. Times may differ depending on the plan. Please check the details of your booked plan.
Business travel (1)
Is the hotel suitable for business use?
The hotel caters for MICE (meetings, incentives, conventions and exhibitions) and is equipped with function rooms. It accommodates a wide range of uses, from business trips to international conferences and training sessions.
Smoking (1)
Are all rooms non-smoking? Is there a smoking area?
All guest rooms have been non-smoking since January 2019. We also ask that electronic cigarettes (IQOS, glo, Ploom TECH and similar) not be used in the rooms. A smoking room available 24 hours is located on the 2nd floor.
Facilities and equipment (1)
Are rental bicycles available?
Bicycle rental is available for a fee and is convenient for sightseeing in Niigata City. Please contact the hotel for details of rates and how to use the service.
観光情報 (1)
What sightseeing spots are nearby?
Bandai City and the Bandai Bridge (about 15 minutes) are within walking distance. The location also gives relatively easy access to walks along the Shinano River, sightseeing in the Furumachi area, and the Sado Kisen ferry terminal.
Meals (2)
What style is breakfast?
We serve a breakfast buffet making generous use of local ingredients. The menu features seasonal produce from Niigata for a fresh start to the morning.
How many restaurants are there?
The hotel has five restaurants and a bar on the top floor. The menus incorporate local Niigata ingredients, and the breakfast buffet is well received. Please see the hotel's official website for details.
Parking (1)
Is there parking?
Parking is available. Please check the official website or contact the hotel directly for details of capacity and rates.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 10 minutes' walk or 5 minutes by taxi from JR Niigata Station. From bays 6, 7 and 8 of the Niigata Station bus terminal, get off at the Bandai City stop and walk about 3 minutes. About 25 minutes by limousine bus from Niigata Airport.
What time is check-in?
14:00.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
1-chome Bandai, Chuo-ku, Niigata City, Niigata Prefecture