Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 9, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access / Shuttle service (1)
Do you offer shuttle service from Enzan Station?
We provide shuttle service to/from JR Enzan Station (advance booking required, approximately 10 minutes). Please let us know your arrival time in advance. By car, it's about 1 hour from Tokyo Chofu IC, or about 1 hour 40 minutes from Shinjuku by Limited Express Kaiji train.
Cancellation (1)
What is the cancellation policy?
Cancellation fees vary depending on the plan and check-in date. If you need to cancel, please contact us as early as possible. Please check the plan details page for specifics.
Other services (1)
Can I send luggage in advance?
Yes, you can send it to the front desk. Please write your check-in date and reservation name in the remarks field. However, we cannot accept hazardous materials, refrigerated items, perishable goods, or valuables.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 14:00 and check-out is 11:00. Check-out is 12:00 for the separate building annex, main building Japanese-Western rooms (Kinugawa, Tsuzumigawa, Kaede), and main building annex (Sakura).
Pets (1)
Can I bring a pet?
Please check with us in advance via our official website or by phone regarding pet accommodation.
Traveling with children (1)
Can children stay with us?
Rooms suitable for children (elementary school age and under) are the main building Japanese-Western rooms (Kinkawa and Tsuzumigawa) and the main building annex rooms (Kinpo and Asahi). Please confirm the room type when making a reservation.
Rooms (1)
Do you have guest rooms with open-air hot spring baths?
Of our 22 rooms, 14 have open-air baths with fresh-flowing source water (2 of these are semi-open-air). Each room in the main building annex and separate villa has its own character, offering a spacious Japanese atmosphere for private bathing.
Hot springs / Baths (1)
What is the hot spring water like?
We use source water from Usui River Hot Spring delivered fresh without recirculation. It has a high alkaline pH of 9.6, with a smooth feel, subtle sulfur scent, and a silky texture. It's known for excellent skin benefits. Both the indoor and open-air baths feature generous fresh-flowing water.
Meals (1)
What kind of meals are provided?
Dinner is served at Kaiseki Maruki with seasonal tea kaiseki cuisine featuring local ingredients that changes monthly. Breakfast is a Japanese meal using Yamanashi prefecture Mukawa rice and local vegetables. You can also enjoy pairings with Kofu wine.
On-site facilities (1)
Where can I enjoy Kofu wine?
In the Library Lounge on the 2nd floor of the building, complimentary drinks including Kofu wine are available from check-in until midnight (including welcome drinks). Enjoy an excellent selection of wines from the local Maruki Grape Wine Group.
On-site equipment (1)
Can I use Wi-Fi?
Wi-Fi is available in the facility. Connection instructions will be provided at check-in.
Parking (1)
Is there parking?
We provide free parking for approximately 30 cars. No reservation is required.
Other (6)
What time is check-out?
11:00.
Is there parking?
Yes, parking is available. Please contact the facility for details.
How do I get here?
Free shuttle service from JR Chuo Main Line Enzan Station (reservation required, approximately 10 minutes). By car, approximately 1 hour from Shinjuku or Chofu IC.
What is the address?
2512 Mitsukaichiiba, Enzan, Koshu City, Yamanashi Prefecture
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What time is check-in?
14:00.