Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 9, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access / Shuttle service (1)
Do you offer shuttle service from Kawaguchiko Station?
Free shuttle service is available from Kawaguchiko Station on the Fuji Kyuko Line (advance notice required). You can also walk here in about 10 minutes. We also provide shuttle service after checkout.
Check-in / check-out (1)
What are the check-in and checkout times?
Check-in is 15:00 and checkout is 10:00. Times may vary depending on your plan.
Nearby sightseeing (1)
What are the nearby attractions?
Lake Kawaguchi sightseeing boat dock is nearby, where you can enjoy boats and tour cruises. Access to Fuji Highland and the 5th Station of Mt. Fuji is convenient, and you can enjoy seasonal nature sightseeing throughout the year.
Traveling with children (1)
Can I stay with a baby or young children?
We offer special plans for families with babies. Dinner is served in your room or a private dining area so you can dine at a relaxed pace. Please let us know your needs in advance.
Rooms / Views (1)
Can I see Mount Fuji from my room?
Yes, Mount Fuji can be enjoyed from guest rooms on the Mount Fuji side. Guest rooms on the Lake Kawaguchi side offer beautiful views of the lake. In the open-air bath guest rooms (Mount Fuji side), you can see Mount Fuji while bathing.
Hot springs / Baths (2)
Can I use the rooftop foot spa anytime?
We have a foot spa called "Footspa Wakuwaku" on the rooftop. It uses natural hot spring water, and you can enjoy views of Mt. Fuji and Lake Kawaguchi while soaking. In the evening, the illuminated atmosphere is particularly magical.
Do you have a private bath?
We offer 3 private baths for exclusive use. You can enjoy the hot spring while viewing Mount Fuji and Lake Kawaguchi. For details, please inquire at the front desk during check-in.
Meals (1)
What kind of meals are provided?
Dinner is traditional Japanese kaiseki cuisine served in your room or a private dining area. Breakfast is a varied Japanese and Western buffet. Our dishes featuring local ingredients are particularly popular.
On-site facilities (1)
Do you have spa or massage services?
We have an in-house spa salon called "Mizuki." Relaxation services including massage are available. Please inquire at the front desk for details.
On-site equipment (1)
Can I use Wi-Fi?
Wi-Fi is available free of charge in all rooms.
Parking (1)
Is there parking available?
We have our own parking lot, and you can also use the prefectural free parking lot across the street. Both are free to use.
Other (6)
What is your address?
Funatsutsu 4020-2, Fujikawaguchiko Town, Minamiatsumi District, Yamanashi Prefecture
How do I get there?
About 10 minutes on foot from Kawaguchiko Station on the Fuji Kyuko Line, or by free shuttle (advance notice required). About 7 minutes by car from Kawaguchiko IC on the Chuo Expressway.
What time is check-in?
15:00.
What time is checkout?
10:00.
Is there a parking lot?
Yes, we have parking available. Please contact the facility for details.
Can I use Wi-Fi?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.