Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 1, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Free Wi-Fi is available throughout the property.
Access (2)
What should I be aware of when driving in winter?
The Tajima region, where Kinosaki Onsen is located, has snowfall, and snow is possible from late November to mid-March. Please come prepared with snow tyres or chains.
How do I get there from Kinosaki Onsen Station?
Please use the free check-in bus run by the inn association from JR Kinosaki Onsen Station. Tell the driver you are going to Suishoen. It runs 14:00-18:00; outside these hours please call the inn.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 14:00 and check-out is 10:00. The free inn association bus from Kinosaki Onsen Station runs between 14:00 and 18:01.
外湯めぐり (1)
Is a soto-yu bathhouse pass included?
All plans include a pass for the soto-yu public bathhouses of Kinosaki Onsen. It can be used from check-in (14:00) until 13:00 after check-out the next day.
Payment (1)
What payment methods are accepted?
As well as major credit cards, transport electronic money, PayPay (QR code) and Rakuten Pay (QR code) are accepted.
施設の雰囲気 (1)
What is the atmosphere of the inn?
It is an inn in a new Japanese sukiya style, with tatami throughout so no slippers are needed. Features include a spacious lobby looking out on the inner garden and the faint scent of the inn's original incense.
Hot springs / Baths (2)
Is there a sauna?
There is a high-temperature dry sauna, with an open-air cold plunge bath and an outdoor cooling space. It is recommended for easing fatigue and refreshing yourself.
What bathing facilities are there?
There are separate communal baths for men and women, a rock open-air bath, a sauna, a cold plunge bath and a jacuzzi. A baby cot is also provided in the changing room.
Meals (1)
Can I enjoy crab dishes?
Crab plans are available in winter (usually around November to March). Kinosaki is famous for snow crab, so please do try it.
On-site facilities (1)
Are there bicycles to rent?
Bicycle hire is free for hotel guests. Please ask at the front desk to use it.
Parking (1)
Is there parking?
There is free parking for about 40 cars beside the inn, without a roof. Motorcycles and bicycles can be parked in the covered space under the inn's roof.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What time is check-out?
10:00.
What time is check-in?
14:00.
How do I get there?
About 5-10 minutes from JR Kinosaki Onsen Station by the free inn association check-in bus (running 14:00-18:00). By car, there is free parking for about 40 cars beside the inn.
What is the address?
1256 Momoshima, Kinosaki-cho, Toyooka City, Hyogo Prefecture
Is there parking?
Parking is available. Please contact the property for details.