Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 9, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access / Shuttle service (1)
Is there a shuttle service from Isawa Onsen Station?
We offer a complimentary shuttle service (advance reservation required). After arriving at the south exit of JR Isawa Onsen Station, please contact us.
Cancellation (1)
What is the cancellation policy?
Cancellation fees vary depending on your booking plan. Please confirm details at the time of booking or contact the official website or front desk.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 11:00. Times may vary depending on your plan, so please confirm the details of your booked plan.
Surroundings (1)
Are there convenience stores or restaurants nearby?
The area around Isawa Onsen Station has plenty of convenience stores and restaurants, with several convenience stores within a 5-minute walk. It's a very convenient location as a sightseeing base.
Traveling with children (1)
Can I stay with children?
You can stay with children. We also offer plans with children's meals, so please check the plan details at the time of booking.
Rooms (1)
Are there guest rooms with private open-air baths?
Yes, we offer guest rooms with private open-air baths called 'Sho-Kadesden'. We have a variety of room types including Japanese-style, Japanese-Western, and Western-style rooms.
Day-use bathing (1)
Can I use the bath for a day visit?
We offer a day-visit bath plan. Please check the official website or call for the latest information.
Hot springs / Baths (1)
What is the spring water quality like? Is it flowing directly?
Our private-source hot spring flows directly from our source. It's an alkaline spring called the "Beauty Water," with a soft texture that leaves your skin silky smooth. Enjoy our large communal bath, rock open-air bath, and cypress open-air bath, among other pools. We also have a sauna with both dry and mist options.
Meals (1)
What meals are served?
Dinner includes kaiseki cuisine featuring local and seasonal ingredients, as well as "Steak Kaiseki" prepared by our chef at the teppanyaki counter 'Sen' and "Seasonal Kaiseki" prepared by our head chef at the kappo counter 'Sho'. Breakfast is a popular buffet with over 70 items of Japanese, Western, and Chinese dishes.
館内イベント (1)
When is the Keizan Taiko Show held?
Our staff performs the "Keizan Taiko Show" every evening at 9 p.m. (may be cancelled). Enjoy the impressive Japanese drum performance during your stay.
On-site equipment (1)
Is Wi-Fi available?
Wi-Fi is available throughout the facility. Please ask the front desk for connection instructions at check-in.
Parking (1)
Is there a parking lot? Is there a charge?
Yes, we have a parking lot. For details about the number of spaces and fees, please contact the facility directly.
Other (6)
Can I use Wi-Fi?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What time is check-in?
15:00.
Is there parking available?
Yes, parking is available. For details, please contact the facility.
How do I get here?
About 5 minutes on foot from the south exit of JR Chuo Main Line Isawa Onsen Station. About 10 minutes by car from the Chuo Expressway Ichinomiya Misaka IC. Free shuttle service available (reservation required).
What is the address?
822 Ichibe, Isawa-cho, Fuefuki, Yamanashi
What time is check-out?
11:00.