Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 28, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi / Equipment (1)
Is Wi-Fi available in all rooms? Do you lend computers?
Wi-Fi is available free of charge in all guest rooms. We do not have computers available for loan.
Access / Shuttle service (1)
Is there a free shuttle bus?
No, we do not provide a free shuttle bus.
Other (1)
Can I send luggage to the hotel before arrival?
Yes, you can send luggage in advance. Write your check-in date and reservation name in the remarks field on the shipping label. Address: Rironin-dori 2-chome 8-8, Akankodori, Kushiro, Hokkaido 085-0467 New Akan Hotel Front Desk (TEL: 0154-67-2121). We cannot accept cash on delivery or collect on delivery.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 15:00, and check-out is by 10:00. If you wish for a late check-out, please contact the hotel (fee applies).
Basic information (5)
Is there parking?
Parking is available. Please contact the facility for details.
What is the address?
2-8-8 Akanko Onsen, Akan, Kushiro, Hokkaido
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What time is check-in?
15:00.
What time is check-out?
10:00.
Traveling with children (1)
What facilities are available for children?
The restaurant has children's chairs (limited quantity). Children's yukata robes are also available. Note: bed guards are not provided; we recommend booking a Japanese-style room if you're concerned.
Stays (1)
Can minors stay without parents?
High school students and older minors may stay with parental permission. Please bring identification such as a student ID or driver's license on the day of check-in. For those between middle school graduation and high school enrollment, we ask that you make reservations with a parent or guardian.
Day use (1)
Is day-use bathing available? What are the hours and rates?
Day-use bathing is available at both the Tenku Garden Spa and the large public bath. Hours: 12:00–17:00. Rates: Adults ¥1,300 (age 13+), Children ¥650 (ages 3–elementary school). Bring your own towel or rent a set for ¥300. Contact us for rates on weekends, holidays, and school holidays.
Hot springs / Large public baths (1)
Can I use the hot spring before check-in or after check-out?
Before check-in, guests can use the Tenku Garden Spa and large public bath free of charge from 12:00 (bring your own towel or rent one for ¥300). After check-out, day-use rates apply (12:00–17:00).
Special requests (1)
Can you arrange a cake for celebrations like birthdays?
We can arrange cakes (5, 6, or 7-sun sizes, fresh cream or chocolate ganache). Candles and message chocolate plates are also available. Contact the hotel by 4 days before your stay. We can introduce partner florists for flower arrangements.
Non-smoking / Smoking (1)
Are all rooms non-smoking? Where can I smoke?
All guest rooms have been non-smoking since 2020. A smoking area is located next to the front desk on the 1st floor of the Shangri-La Building.
Meals (2)
Do you accommodate food allergies?
At the buffet, we label the 8 major allergens (egg, wheat, buckwheat, peanut, dairy, shrimp, crab, walnut). However, cross-contamination is possible as food is prepared in the same kitchen. For set meals, contact the hotel in advance—we may be able to accommodate you.
Can I bring food or drinks from outside?
Outside food and beverages are not permitted. You may consume items purchased from the hotel's vending machines or shop in your room.
On-site facilities (1)
Do you rent humidifiers or air purifiers?
We rent humidifiers and air purifiers. Please contact the hotel in advance if needed. Numbers are limited.
Parking (1)
Is there parking? Is there a charge?
Free parking is available. Park in any available space (staff will direct you if present). We do not accept advance reservations, but will consider special requests.