Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 22, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Can I use Wi-Fi?
Wi-Fi is installed in all guest rooms and is available free of charge.
Access (1)
What is the distance from Beppu Station to the hotel?
About 4–5 minutes on foot from the East Exit of JR Beppu Station (approximately 368m). It is a very convenient location as a base for sightseeing in Beppu.
Cancellation (1)
What is the cancellation policy?
A cancellation fee will apply if you cancel your reservation or change the number of guests. For reservations made through travel agencies or accommodation booking websites, the policies of each site apply. For details, please check the FAQ page on the official website.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 15:00, and check-out is at 11:00. Times may vary depending on your plan, so please check the plan details at the time of booking.
Business travel (1)
Can the hotel be used for business purposes?
The convenient location about 5 minutes on foot from Beppu Station makes it ideal as a business base. We offer single rooms and workation plans. We also have a conference room.
Reservations (1)
When can I make a reservation?
You can make reservations from the first day of the month 6 months before your stay through the Kamenoi Hotel official website or by phone. Reservations on the first day of the month are accepted from 8:30 onwards.
Traveling with children (1)
Are there facilities where children can have fun?
The facility includes table tennis, a game corner, a penny sweets and festival corner, and a kids' corner. There is also a baby room, making it suitable for families.
Rooms (1)
What types of guest rooms are available?
There are 322 rooms with diverse offerings, from singles and twins to rooms for 3–6 guests, and a baby room equipped with toys, baby goods, and a tatami area. Upper floors offer views of the Beppu cityscape at night.
Prices (1)
Is there a hot spring tax?
Guests aged middle school and older are required to pay a hot spring tax as an additional charge (100 yen if your bill is under 4,500 yen, 150 yen if 4,500 yen or more). For details, please contact the hotel.
Hot springs / Baths (1)
What hot spring and bath facilities are available?
The facility includes a spacious indoor bath (approximately 160 m²), an open-air bath with wooden decking, a jacuzzi, a cold bath, and a sauna. Both male and female baths can accommodate approximately 100 people. Operating hours are 5:00–10:00 and 16:00–24:00.
Meals (1)
What are the meal options?
Dinner can be either a buffet featuring jigoku-mushi (steam-cooked dishes) and a live kitchen (Yukemuri Buffet) or Japanese cuisine at the restaurant 'Aburaya Kumahachi-tei' serving Beppu regional specialties. Breakfast is served buffet-style.
Parking (1)
Is there a car park? Is there a charge?
Free parking for approximately 300 vehicles is available (multi-storey car park). If full, please use nearby coin parking. Since the multi-storey car park has stairs only, we recommend dropping off luggage at the hotel entrance before parking.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
Is there a parking lot?
Yes, it is available. For details, please contact the facility.
What time is check-out?
11:00.
How do I get there?
Approximately 4–5 minutes on foot from the east exit of JR Beppu Station. Approximately 12–15 minutes by car from Beppu IC on the Oita Expressway. Approximately 50 minutes by airport bus from Oita Airport (get off at Beppu Station).
What is the address?
5-17 Chuo-cho, Beppu City, Oita Prefecture
What time is check-in?
15:00.