Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 9, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available in all rooms?
Wi-Fi is installed in all guest rooms and available free of charge.
Access (1)
Is there shuttle service from the nearest station?
Free shuttle buses operate from JR Chino Station and JR Saku-Daira Station (reservation required). Paid shuttle buses also run from Shinjuku and Nagoya.
Activities (1)
Can I enjoy skiing in winter?
The hotel has an adjacent "Ikenodaira Snow Park" with a family-friendly slope ideal for children's snow play and ski debuts (typically opens mid-December).
Other (1)
Is there a membership program?
The hotel has its own membership program. Please check the official website for details.
Check-in / check-out (1)
What are the check-in and checkout times?
Check-in is from 15:00 and checkout is by 10:00. Times may vary depending on your plan.
Pets (1)
Can I stay with a pet?
For pet accommodation, please contact the hotel directly. The facility has detailed information on pet-friendly options.
Facilities (2)
Is the amusement park close to the hotel?
Shirakaba Resort Ikenodaira Family Land is about a 2-minute walk from the hotel. It has abundant attractions for young children, and some accommodation plans include a free pass.
Is there a pool?
There is a hot spring pool in the hot spring area where you can swim in a swimsuit. It is a facility that families and groups can enjoy together.
Hot springs / Baths (1)
What kind of hot spring facility is there?
There is "Koten no Yu," a natural hot spring sourced from the grounds. It features a swimwear area where families and groups can bathe together. Multiple bath areas include "Moku no Yu" and "Ishi no Yu."
Meals (1)
What style of meals are offered?
Both dinner and breakfast are buffet-style, with a wide selection of Japanese, Western, Chinese and ethnic dishes plus desserts, popular with children. The Chinese restaurant "Kohatten" also serves dishes made with local Nagano ingredients.
Parking (1)
Is there a parking lot?
The hotel has a parking lot. For details on capacity and charges, please contact the official website or the hotel directly.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What time is check-in?
15:00.
Is there parking?
Yes, parking is available. For details, please contact the facility.
How do I get there?
About 40 minutes by car from Suwa IC on the Chuo Expressway, or about 35 minutes from Suwa-Minami IC. Free shuttle service available from JR Chino Station and JR Saku-Daira Station (reservation required).
What is the address?
Nagano Prefecture, Kitasaku District, Tateshina Town, Ashida Hachikano 1596
What time is checkout?
10:00.