Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 22, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Free Wi-Fi is available throughout the facility.
Access / Shuttle service (1)
Do you offer shuttle service from Beppu Station?
Free shuttle buses operate from JR Beppu Station East Exit (departing 15:30 and 17:30). Shuttle service is also available from JR Kamegawa Station (departing 16:30). From the hotel, shuttles to Yōkoku Station (08:30) and Beppu Station (09:30 and 11:00) are available. Internet reservation is required.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 11:00. Times may differ depending on your booking plan.
Traveling with children (2)
Is the facility suitable for guests travelling with babies?
We have a nursing room equipped with a changing table, nappy bin, and microwave, so guests with babies can stay comfortably. There is also a free locker room available even before check-in.
What is the charge for children sharing a bed with adults?
One child under primary school age can share a bed with one adult free of charge. For children aged 0–2, select "no meals or bedding." For children aged 3 and over, select "meals only" when booking.
Payment (1)
Can I use electronic money or QR code payments?
QR code and electronic money payments are available via PayPay only. We also accept various credit cards.
Hot springs / Baths (1)
What are the hot spring and bath facilities like?
The spring water is sodium chloride hot spring (Hijiide Onsen) with excellent heat-retention properties. The large bath is equipped with an open-air rock bath where you can view the sunrise over Beppu Bay, and a sauna.
Meals / Prices (1)
What does all-inclusive include?
Dinner and breakfast (buffet), lounge drinks (including alcohol) and snacks, hot spring and large bath access, and some activities are included in the room rate. Some drinks and activities may incur additional charges. Lunch is not provided.
On-site facilities (4)
Is there a pool?
We operate a garden pool seasonally in summer (you can enjoy the resort atmosphere while taking in views of Beppu Bay from the poolside).
Is there a coin laundry?
Coin laundry is available on B1F of the building. Washing machines cost ¥500 per cycle (detergent automatically dispensed) and dryers cost ¥200 for 40 minutes. Open 24 hours.
Is there an spa? Do I need to book?
We have a spa room available by reservation only. Please book in advance by email or phone.
How can I use the lounge?
All guests can use the lounge. From 15:00 to 18:00 we offer evening social with complimentary drinks (wine, beer, etc.) and snacks. From 21:00 to 23:00 you can enjoy nightcap service (beer, wine, and sparkling wine are excluded during this time).
Parking (1)
Is there a car park?
We have a free car park with 240 spaces (some covered spaces available). If the ground-level car park is full, please use the second car park. Advance reservation is not required; parking is on a first-come, first-served basis.
Other (6)
What is your address?
1825-1 Irie, Hiramichi, Hiji, Hayami District, Oita Prefecture
How do I get there?
Approximately 10 minutes by car from Hayami IC on the Higashi Kyushu Expressway. Approximately 30 minutes by car from Oita Airport. Free shuttle bus from JR Beppu Station (departing 15:30 and 17:30). Free shuttle bus from JR Kamegawa Station (departing 16:30).
Is there a car park?
Yes, we have a car park available. For details, please contact the facility.
What time is check-out?
11:00.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What time is check-in?
15:00.