Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get there from the nearest station?
About 90 minutes from Shinjuku Station to Hakone-Yumoto Station on the Romancecar limited express, then about 20 minutes by local bus; the hotel is right by the Ten-yu stop. Alternatively, take the Hakone Tozan Railway from Hakone-Yumoto to Gora Station (about 45 minutes), then a free shuttle for about 10 minutes.
Access / Shuttle service (1)
Is there a transfer service?
A free shuttle runs from Gora Station. A shuttle bus also runs from Hakone-Yumoto Station (with some times not requiring a booking).
Cancellation (1)
What is the cancellation policy?
The cancellation policy differs by the plan booked. Please check the plan details when booking or contact the hotel.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 15:00 (latest 19:00) and check-out is 11:00. The hot spring and lobby can be used before check-in.
Pets (1)
Can I stay with a pet?
Please check the official website or contact the front desk directly about staying with a pet.
Nearby facilities (1)
What is the relationship with Yunessun?
The hotel adjoins Hakone Kowakien Yunessun, just 2 minutes away by the on-site shuttle bus. Discount benefits for Yunessun are also available for hotel guests (please ask the front desk for details).
Hot springs (1)
Is there a communal bath or infinity hot spring?
There is a communal bath including an infinity hot spring. Together with the open-air bath in your room, you can enjoy a full round of baths during your stay.
Hot springs / Rooms (1)
Does every room have an open-air hot spring bath?
Yes, every room has an open-air hot spring bath. You can enjoy a private hot spring experience while looking out over the rich natural surroundings of Kowakudani in Hakone.
Equipment (1)
Is Wi-Fi available?
You can connect to Wi-Fi. Please see the room and plan information for details.
Meals (1)
What food is served?
We offer a deluxe special kaiseki menu, a lavish buffet with spiny lobster and crab, and teppanyaki. Dining Hakone on the 5th floor also holds a tuna cutting show during the summer holiday period.
On-site facilities (1)
Are there beauty treatments?
Treatments are available at Iori Spa Hakone. Please combine it with the healing of the hot spring. Contact the front desk for details.
Parking (1)
Is there parking?
Parking is available; please use it if coming by car. Please contact the hotel for details.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
Right by the Ten-yu stop on the Izuhakone bus, or about 10 minutes by free shuttle bus from Gora Station on the Hakone Tozan Railway.
What time is check-in?
15:00.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
1297 Ninotaira, Hakone Town, Ashigarashimo District, Kanagawa Prefecture