자주 묻는 질문 목록
이 시설의 FAQ는 영어로 게재되어 있습니다. AI 채팅은 질문하신 언어로 답변합니다.
영어 답변은 시설의 일본어 정보를 기계 번역한 것입니다. 중요한 사항은 시설에 직접 확인해 주십시오.
자주 묻는 질문 목록에서도 답을 찾을 수 있습니다.
아래 답변은 시설의 공식 사이트를 참고해 AI가 작성한 것입니다. 시설 운영자의 확인은 받지 않았습니다. 2026년 7월 29일 기준 정보입니다. 요금과 시간이 바뀌었을 수 있으므로 중요한 일정은 시설에 확인해 주십시오.
오시는 길 (1)
How do I get there from the nearest station?
About 90 minutes from Shinjuku Station to Hakone-Yumoto Station on the Romancecar limited express, then about 20 minutes by local bus; the hotel is right by the Ten-yu stop. Alternatively, take the Hakone Tozan Railway from Hakone-Yumoto to Gora Station (about 45 minutes), then a free shuttle for about 10 minutes.
오시는 길·송영 (1)
Is there a transfer service?
A free shuttle runs from Gora Station. A shuttle bus also runs from Hakone-Yumoto Station (with some times not requiring a booking).
취소 (1)
What is the cancellation policy?
The cancellation policy differs by the plan booked. Please check the plan details when booking or contact the hotel.
체크인·체크아웃 (1)
What are the check-in and check-out times?
Check-in is from 15:00 (latest 19:00) and check-out is 11:00. The hot spring and lobby can be used before check-in.
반려동물 (1)
Can I stay with a pet?
Please check the official website or contact the front desk directly about staying with a pet.
주변 시설 (1)
What is the relationship with Yunessun?
The hotel adjoins Hakone Kowakien Yunessun, just 2 minutes away by the on-site shuttle bus. Discount benefits for Yunessun are also available for hotel guests (please ask the front desk for details).
온천 (1)
Is there a communal bath or infinity hot spring?
There is a communal bath including an infinity hot spring. Together with the open-air bath in your room, you can enjoy a full round of baths during your stay.
온천·객실 (1)
Does every room have an open-air hot spring bath?
Yes, every room has an open-air hot spring bath. You can enjoy a private hot spring experience while looking out over the rich natural surroundings of Kowakudani in Hakone.
설비 (1)
Is Wi-Fi available?
You can connect to Wi-Fi. Please see the room and plan information for details.
식사 (1)
What food is served?
We offer a deluxe special kaiseki menu, a lavish buffet with spiny lobster and crab, and teppanyaki. Dining Hakone on the 5th floor also holds a tuna cutting show during the summer holiday period.
관내 시설 (1)
Are there beauty treatments?
Treatments are available at Iori Spa Hakone. Please combine it with the healing of the hot spring. Contact the front desk for details.
주차장 (1)
Is there parking?
Parking is available; please use it if coming by car. Please contact the hotel for details.
기타 (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
Right by the Ten-yu stop on the Izuhakone bus, or about 10 minutes by free shuttle bus from Gora Station on the Hakone Tozan Railway.
What time is check-in?
15:00.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
1297 Ninotaira, Hakone Town, Ashigarashimo District, Kanagawa Prefecture