Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on September 21, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get there from Yamagata Station?
About 40 minutes on the Yamako bus for Zao Onsen from JR Yamagata Station to the last stop, then about 15 minutes' walk, or take our pick-up from the Zao Onsen bus terminal (booking required).
Activities (1)
How convenient is it for the ski area?
Zao Onsen ski area is close by, making the hotel convenient in the ski season. There is also a drying room for ski gear.
Amenities (1)
What amenities are provided?
Liquid soap, body soap, shampoo with conditioner, a toothbrush set, a razor, a brush, towels, a bath towel, yukata and slippers. This may differ by plan.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 10:00. Times may differ by plan.
Smoking (1)
Are there non-smoking rooms?
There are non-smoking rooms. Please ask for one when booking.
Rooms (1)
How many rooms are there, and what facilities?
It is a compact hotel with 36 rooms, mainly Western-style twins along with other types. Every room has a television, telephone, kettle, fridge, hairdryer and washlet toilet.
Facilities (2)
Is there a massage service?
A massage service is available. Please ask at the front desk.
What shared facilities are there?
There is a tea lounge, a multi-purpose room, banquet rooms, a shop, vending machines and a drying room for ski gear. Shogi and go sets are also lent free of charge.
Hot springs / Baths (1)
What is distinctive about the hot spring?
The water rises naturally at just the right temperature and in generous quantity. It is the strongly acidic sulphur water of Zao Onsen, and you can bathe outdoors in summer and in the open air amid snow in winter. There is also a private bath.
Meals (1)
What is the food like?
We serve home-made dishes that reflect the season, and the menus using fresh produce from the highlands are well received.
Parking (1)
Is there parking?
There is a car park for guests arriving by car.
Other (6)
What is the address?
889-1 Shimizuzaka, Zao Onsen, Yamagata City, Yamagata Prefecture
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What time is check-in?
15:00.
What time is check-out?
10:00.
Is there parking?
Parking is available. Please contact the property for details.
How do I get there?
About 40 minutes on the Yamako bus for Zao Onsen from JR Yamagata Station to the last stop, then about 15 minutes' walk. A pick-up from the Zao Onsen bus terminal is available (booking required).