Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 28, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get there from Yamagata Station?
Take the bus for Zao Onsen from JR Yamagata Station, alight at the last stop, the Zao Onsen bus terminal, and walk about 3-5 minutes (a pick-up is available). The journey takes about 45 minutes.
Activities (2)
Can I ski in winter?
Yes, the hotel is in the centre of Zao Onsen, just 1 minute's walk from the Nakamori slopes. There is also a drying room for ski gear.
What activities are there?
More than 50 activities are available at the properties of the Meito Ichimon Takamiya group and around Zao. The location makes trekking in summer and skiing in winter easy, and the Zao Central Ropeway is right outside.
Check-in (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 10:00. Times may differ by plan.
Rooms (1)
How are the guest wings arranged?
There are three wings: The Main, Saison Court and The Guest. Each has its own character, with a wide range of rooms including maisonettes, club rooms and executive rooms.
Payment (1)
Can I pay by credit card?
We accept VISA, JCB, American Express, Diners Club, UC, DC, NICOS, Mastercard and debit cards.
Facilities (1)
What facilities are there in the hotel?
There is a beauty salon, a karaoke room, banquet and meeting rooms, a shop, vending machines and a drying room for ski gear.
Hot springs (2)
What kind of hot spring water is it?
It is the most strongly acidic sulphur water in Zao Onsen, used straight from the source. Famous as a beautifying bath, it leaves the skin smooth. The cloudy, milky-white water has been called a natural serum.
Can I visit the baths at the group's other hotels?
You can use the hot springs at the Meito Ichimon Takamiya group's properties in Zao free of charge.
Meals (1)
What is the food like?
We offer creative Japanese cuisine and buffets that let you taste all of Yamagata, with local dishes using Yamagata beef, Komenoko pork, imoni stew and cherries.
Parking (1)
Is there parking?
Yes, there is a car park.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 45 minutes on the bus for Zao Onsen from JR Yamagata Station, alighting at the last stop, the Zao Onsen bus terminal, then about 3-5 minutes' walk (a pick-up is available). About 25 minutes by car from Yamagata-Zao IC on the Yamagata Expressway.
What time is check-in?
15:00.
What time is check-out?
10:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
1118-7 Sandogawa, Zao Onsen, Yamagata City, Yamagata Prefecture