Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Wi-Fi is available.
Activities (2)
Are there activities such as tennis or golf?
As well as tennis courts, there are Segway sessions (age 16 and over, booking required), bicycle hire (spring to autumn) and stargazing events (some charged).
Can I ski in winter?
The hotel adjoins Joshin-etsu-kogen National Park and skiing is available in winter. It is about 50 minutes from Usui-Karuizawa IC (studless tyres or chains are essential in winter).
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 11:00. Check-in for dog rooms is 15:30.
Pets (1)
Can I stay with a pet?
There are dog rooms, and dog-friendly cottages that accept even large dogs. Check-in for these is 15:30. Please contact the hotel for details.
Traveling with children (1)
What is there for children?
There is a drawing corner for children near the front desk, and the amenity bar includes children's nightwear. The indoor heated pool comori Park is safe for children trying the water for the first time.
Rooms (1)
What room types are there?
Most rooms are suite-style and over 81 square metres. The premium rooms with an open-air bath include a family suite with a sky-view open-air bath, rooms with an Asama-view open-air bath, rooms with a forest open-air bath and rooms with a terrace open-air bath.
Facilities (1)
Is there an indoor pool?
There is an indoor heated pool on the first floor called comori Park (open all year, with maintenance days). The water is kept at around 29 degrees Celsius, and there are shallow jet baths where young children can play safely.
Hot springs (1)
Is there a hot spring, and what are its qualities?
You can enjoy Onioshi Onsen, flowing continuously from a source on Mount Asama. There are several types of room with their own open-air bath where you can bathe with a superb view, plus a large communal bath and a sauna.
Shuttle service (1)
Is there a shuttle from Karuizawa Station?
A free shuttle bus runs daily from the south exit rotary of JR Karuizawa Station (about 40-50 minutes). Booking is essential, via the official website by 18:00 the previous day. Departures are at 10:40, 14:30 and 16:50, subject to change.
Meals (1)
How are meals served?
The 1130 Seasonal Buffet offers everything from hors d'oeuvres to desserts as much as you like, including dishes made with local ingredients.
Parking (1)
Is there parking?
There is free parking for about 150 vehicles. Studless tyres or chains are needed in winter.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 40 minutes by free shuttle bus from the south exit rotary of JR Karuizawa Station (booking essential, via the official website by 18:00 the previous day). About 50 minutes from Usui-Karuizawa IC on the Joshin-etsu Expressway. Free parking for about 150 vehicles.
What time is check-in?
15:00.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
1453-2 Kambara, Tsumagoi Village, Agatsuma District, Gunma Prefecture