Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
Wi-Fi (1)
Is Wi-Fi available?
Free Wi-Fi is available throughout the hotel. WOWOW can also be viewed for free in all rooms.
アクセス (2)
How many minutes from the highway exit?
Approximately 15 minutes (about 6 km) by car from Hanyu Interchange on the Tohoku Expressway. The location is convenient for car access.
How do I get there from Hanyu Station on foot?
Approximately 3 minutes on foot from the west exit of Hanyu Station (Tobu Isesaki Line / Chichibu Railway). The hotel is conveniently located and very easily accessible from the station.
チェックイン・アウト (1)
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 10:00. These times may vary depending on your plan, so please check your reservation details.
客室 (1)
Do I need to remove my shoes when entering the building?
Yes. The building has carpeted and wooden flooring throughout, so please remove your shoes when entering. Guests are also responsible for setting up and putting away futon in Japanese-style rooms.
施設 (2)
Can I use spa and beauty treatments?
Yes, spa facilities are available. We also have a hair salon in the building.
Are there entertainment facilities like karaoke?
Yes, we have karaoke equipment as well as an arcade and game center in the building. This is ideal for groups and families enjoying their stay.
温泉・風呂 (1)
What kind of facility is the natural hot spring "Hana no Yu"?
A natural hot spring facility with various baths for men and women, featuring source water circulation bathing. It has an outdoor bath, indoor bath, sauna and more. Day-use is also available for non-guests.
禁煙・喫煙 (1)
Can I smoke?
Smoking is only permitted in designated smoking zones in the building. Guest rooms are non-smoking.
食事 (1)
Are there restaurants?
The seafood dining "Maguro-ya Hana Yume" is adjacent to the hotel, serving fresh seafood dishes. Banquets are also available (reservation required). Breakfast buffet is served daily from 6:30 to 9:00 (charged).
駐車場 (1)
Is there parking? What is the charge?
A free self-parking multi-level car park is available. Please have your parking ticket validated at the hotel front desk or the bath facility front desk. Vehicles with a height of 2.1 m or more cannot enter the car park, so please contact the hotel in advance.
Other (6)
How do I get there?
3 minutes on foot from the west exit of Hanyu Station (Tobu Isesaki Line / Chichibu Railway). Approximately 15 minutes by car from Hanyu IC on the Tohoku Expressway (approximately 6 km).
What time is check-in?
15:00.
What time is check-out?
10:00.
Is Wi-Fi available?
Free Wi-Fi is available throughout the building.
What is the address?
Nishi 3-chome 19-3, Hanyu, Saitama Prefecture
Is there parking available?
Yes, parking is available. For details, please contact the facility.