Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 22, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Other (17)
What is the check-out time?
10:00.
What is the check-in time?
15:00.
Is Wi-Fi available?
Wi-Fi is installed in all guest rooms (free of charge).
Is there a parking lot?
Yes, parking is available. For details, please contact the facility.
How do I get there?
1 minute walk from Sanko Bus stop "Hirayama Onsen-mae". About 25 minutes by car from Nankoku IC or Kikusuui IC on the Kyushu Expressway. About 30 minutes by taxi from JR Kagoshima Main Line "Tamana Station", or about 20 minutes by taxi from Kyushu Shinkansen "Shin-Tamana Station".
What is your address?
282-1 Hirayama, Yamaga City, Kumamoto Prefecture
What is the hot spring water quality and characteristics?
An alkaline simple sulfur hot spring, said to be visited by Kiyomasa Kato to treat heat rash. The water is soft and silky-smooth like a cosmetic emulsion, with 100% source water directly from the spring with no added water or heating. After bathing, skin becomes moist and silky—a "beautiful skin spring".
Can I use the hot spring anytime?
In addition to the large bath and outdoor bath, guests staying in semi-open-air hot spring attached Japanese-style rooms can use the hot spring 24 hours.
What is the access like?
Conveniently located 1 minute walk from Sanko Bus stop "Hirayama Onsen-mae". By car, about 25 minutes from Nankoku IC or Kikusuui IC on the Kyushu Expressway. If using the shinkansen, about 20 minutes by taxi from "Shin-Tamana Station".
Is there a bathing tax?
A bathing tax of 150 yen per adult applies separately.
What is your cancellation policy?
No-show and same-day cancellations incur 100% of the accommodation charge; 1 day prior incurs 50%; 2 days prior incurs 30%.
Is day-trip bathing available?
Day-trip bathing via walk-in is available. However, the facility is closed every Wednesday. Please call for specific hours.
What types of rooms do you have?
All 13 rooms are traditional Japanese-style. Rooms are 6–10 tatami mats with views of rice fields and the sound of a stream. One room is a semi-open-air hot spring attached Japanese-style room (annex) where you can enjoy the hot spring 24 hours privately.
What are the meal features?
Country-style cuisine featuring seasonal local ingredients with pork shabu-shabu as the main dish. Rice is "Nanohana Rice", a Hirayama specialty grown by local eco-farmer certified farmers who use rape blossoms as fertilizer for environmentally friendly rice.
Is there parking?
Free parking for 20 vehicles (no reservation required).
What are the check-in and check-out times?
Check-in is from 15:00 (latest 18:00), check-out is 10:00.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.