Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 23, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 14:00 and check-out is 12:00.
Accessibility (1)
Can I stay if I have mobility issues?
Due to the facility's location and multiple steps, it may be difficult for guests with mobility issues. Please contact the facility in advance to discuss your needs.
Pets (1)
Can I bring a pet?
Please contact the facility directly for details. According to booking sites, advance notice is required for pets.
Facility features (1)
I heard this is a designated accommodation for 'Nanatsu-boshi in Kyushu'. Is this true?
Gajoen is known as a designated accommodation for JR Kyushu's luxury observation train 'Nanatsu-boshi in Kyushu'. For details, please contact the facility.
Day trips (1)
Is day-use bathing available?
Day-use plans are available. For details on packages such as hot spring and meal sets, please contact the official website or the facility directly.
Hot springs (2)
Do all guest rooms have hot spring baths?
8 out of 10 rooms have private hot spring baths with 100% natural hot spring water on tap. The water is a sodium-magnesium-calcium bicarbonate spring known for its beauty benefits.
What is the "Kenyoku" private bath?
A scenic open-air private bath carved out of a single massive boulder weighing approximately 20 tons, which took about six months to complete. It is free for overnight guests to use.
滞在 (1)
Is there entertainment after dinner?
After dinner, warmed sake (kapo-zake) is served in the hearth lodge (lobby) while you enjoy the charcoal fire. You can experience a unique moment with the warmth of the fire and local Satsuma sake.
Equipment (1)
Can I use Wi-Fi?
Wi-Fi is available throughout the facility. Please check with the front desk for details.
Meals (1)
How do you source your food ingredients?
Over 90% of ingredients are self-sufficient. Vegetables are organically grown without pesticides in "Tenku no Mori's" own vegetable garden, and chicken is raised at the facility's own poultry farm.
Parking (1)
Is there a car park?
We have a free car park with 10 spaces (indoor and outdoor).
Other (6)
What is the check-in time?
14:00.
What is the address?
4230 Shikukubota, Makizono, Kirishima City, Kagoshima Prefecture
How do I get there?
About 15 minutes by car from Kagoshima Airport Mizobe IC on the Kyushu Expressway. About 20 minutes by car from Hayato Station on the JR Nippo Main Line. Paid shuttle taxi service from Kagoshima Airport or Hayato Station available (3,000 yen one way).
Is there a car park?
Yes, parking is available. Please contact the facility for details.
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What is the check-out time?
12:00.