Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 4, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access / Shuttle service (1)
Is shuttle service available?
We offer complimentary shuttle service from Shiogama bus stop between 14:00 and 19:00. Please contact the facility in advance to arrange this.
Cancellation (1)
What is the cancellation charge?
For cancellations made one month or more before the stay date, the 20% reservation deposit collected at the time of booking cannot be refunded. Special terms apply to full-facility rental plans. Please confirm the details at the time of booking.
Check-in / check-out (1)
What are the check-in and check-out times?
Standard check-in is 14:00 and check-out is 10:00. Dinner is served until 19:00 (some plans allow 21:00 check-in). Times vary by plan, so please confirm at the time of booking.
Plans / Prices (1)
Do you have private charter plans?
Yes, we offer private charter plans for 30 or more guests during off-season. They are ideal for school reunions, company trips, and family gatherings. To book, please contact us via the inquiry form and a staff member will get back to you.
Opening / Reservations (1)
Are there any closure dates?
The facility is closed from Wednesday afternoon through Thursday morning each week. We are unable to respond to emails or phone calls during this period. We apologize for any inconvenience.
Children / Families (1)
Can I stay with children?
Yes, children are welcome. Room service and private dining plans allow you to enjoy meals without worrying about other guests. Please contact the property in advance regarding child-friendly amenities and facilities.
Hot springs / Baths (3)
Is day-use bathing available?
We apologize, but Akagaya Honkan does not offer day-use bathing. The bath is available for overnight guests only.
What is the hot spring water quality and what types of baths are available?
We have two water qualities: sodium chloride spring (yellow-brown cloudy water) and simple hot spring. We offer a riverside open-air bath (mixed-gender and women-only), a large bath, and a private rental open-air bath. The spring water has high concentrations of iron and salt, warming you to the core. Hot spring hopping at our sister facility "Iro Tsumugi" is also available.
What kind of bath is the riverside open-air bath?
A signature bath at Akegaya Honkan, located at the bottom of a ravine after descending 88 steps of a rustic wooden staircase. The experience offers the immediacy of bathing with the river right before your eyes, and the bath is filled with iron-rich yellowish-brown cloudy water. There are both mixed and women-only bathing areas. The spring type is sodium chloride, with added water for temperature adjustment.
Equipment / Amenities (1)
Is mobile phone signal available?
au is available in most rooms except some. Docomo is available only around the lobby. SoftBank does not work at our facility. We apologize for any inconvenience due to our mountain location.
Meals (1)
What kind of meals are served? Is it possible to eat in the room?
We serve kaiseki (multi-course Japanese dinner) prepared with abundant local ingredients. We also offer in-room dining and private-room dining plans. Note that dinner cannot be provided after 19:00. Various plans are available for dinner, including a local sake tasting plan featuring Tochigi sake.
Parking (1)
Is there a parking lot?
We have 80 free parking spaces. During winter, please bring chains or studless tyres.
Other (6)
Is Wi-Fi available?
We do not provide Wi-Fi.
What is the address?
Shiobara 353, Nasu-Shiobara, Tochigi Prefecture
How do I get there?
From JR Tohoku Shinkansen Nasu-Shiobara Station, take the JR bus for approximately 60–70 minutes and get off at "Shiobara Shiogama," then walk approximately 20 minutes, or use the complimentary shuttle service (14:00–19:00). From the Tohoku Expressway West Nasu-Shiobara IC, drive approximately 16 km on Route 400, approximately 25 minutes.
Is there a parking lot?
Yes, parking is available. For details, please contact the facility.
What time is check-in?
14:00.
What time is check-out?
10:00.