Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 26, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access / Shuttle service (1)
Which is the nearest station and how do I access it?
About 8 minutes by taxi from JR Nishi Kyushu Shinkansen Ureshino Onsen Station. It is conveniently located about 5 minutes by car from Ureshino IC on the Nagasaki Expressway.
Other (3)
What is Hizen Yoshida ware?
It is a traditional pottery of Ureshino that has been preserved for over 400 years since the Edo period. You can view its works in "Tea Room" inside the hotel.
Tell me about Ureshino tea.
Ureshino tea is characterised by a light taste and distinctive roasted aroma, and is a rare pan-fired tea among Japanese teas. The pan-firing method is said to have been introduced from China over 500 years ago. Nearby facilities offer hand-rolling experience, tea-picking experience, and tea factory tours.
What are the nearby tourist attractions?
The public bathhouse "Siebold's Bath" is nearby (a recreation of a retro Taisho-era building with a distinctive pointed roof that is a symbol of the town). You can also enjoy Ureshino tea experience facilities and strolls through Ureshino hot spring town.
Check-in / check-out (1)
What are the check-in and check-out times?
Standard check-in is 15:00 and check-out is 10:00. Times may vary depending on your plan, so please confirm.
Rooms (2)
What types of guest rooms are available?
We offer various room types where you can enjoy the four seasons of Ureshino: Japanese-Western rooms with a wide veranda that blend traditional and modern elements and feature the warmth of wood, and a top-floor suite room with a cypress bath and views, among others.
What kind of room is the top-floor suite?
A Japanese-Western style suite room located on the top floor (9th floor) featuring a private open-air cypress bath and an indoor garden. It includes a mini kitchen (without a cooking stove) and is characterised by its open feeling.
Hot springs / Baths (1)
What are the characteristics of Ureshino hot spring?
It is one of Japan's three most famous hot springs for beautiful skin, known for its smooth, silky water. According to legend, it was used by Siebold. A public bathhouse called "Siebold's Bath" nearby is based on a daimyo-operated bathhouse from the Edo period.
Meals (1)
What kind of meals are served?
Kaiseki cuisine featuring local Ureshino ingredients. You can also enjoy dishes made with Ureshino tea and Ureshino's famous hot spring tofu.
On-site facilities (1)
What is the "Ochanoma" experience?
A place to experience Ureshino's three major traditional cultures: Ureshino hot spring, Ureshino tea, and Hizen Yoshida ware. You can choose yukata robes to enjoy the hot spring atmosphere, sample rare "kama-iri" (pan-fired) Ureshino tea, and appreciate Hizen Yoshida pottery, a craft that has continued for over 400 years since the Edo period.
Parking (1)
Is there parking?
We have a parking lot. Please contact the front desk for details.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What time is check-out?
10:00.
Where is the address?
358 Ōaza Shimojuku Otu, Ureshino-chō, Ureshino City, Saga Prefecture
How do I get there?
About 8 minutes by taxi from JR Nishi Kyushu Shinkansen Ureshino Onsen Station / About 5 minutes by car from Ureshino IC on the Nagasaki Expressway
Is there a car park?
Yes, parking is available. Please contact the facility for details.
What time is check-in?
15:00.