Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
Wi-Fi (1)
Is Wi-Fi free?
Yes, free Wi-Fi is available throughout the hotel.
アクセス (1)
How do I get here from Kyoto Station?
By taxi from JR Kyoto Station: approximately 30 minutes. By train and bus: take the Karasuma Line subway to Kitaoji Station (approximately 13 minutes), then take city bus routes 204 or 205 to Kinkaku-ji-michi bus stop, and walk approximately 15 minutes. From Osaka International Airport: approximately 60 minutes by car.
アクティビティ (1)
Do you offer cultural experience programs such as tea ceremony?
Yes, we offer cultural experience programs rooted in the region's culture and history, including authentic tea ceremony experiences in a historic tea room. For details, please contact the hotel concierge or check our official website.
チェックイン・アウト (1)
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is until 12:00. Times may differ depending on your plan, so please check your reservation details.
ペット (1)
Can I bring a pet?
Please contact the hotel directly in advance regarding pet accommodation. Pet policies and conditions may change.
レストラン (1)
Where are the restaurants located?
We have all-day dining "TENJIN" and "TENJIN THE BAR" in the hotel. They are housed in a floor-to-ceiling glass space overlooking the Tenjin River (Kamiya River), where you can enjoy meals while taking in the seasonal natural scenery. Live performances are held on Saturday evenings every week.
客室 (1)
How many guest rooms do you have and what are the main types?
We have 114 rooms in total. There are 5 room types ranging from standard rooms to premier floor rooms and poolside deluxe rooms (with terrace offering direct pool access from the room).
施設 (1)
Do you have fitness facilities?
We have a fitness center available 24 hours. You can also use the thermal pool (year-round), spa, and outdoor pool (summer season).
温泉・スパ (1)
Do you have hot spring facilities?
Yes, we have a thermal pool using natural hot spring water (simple alkaline type). It's an outdoor pool available year-round where you can enjoy swimming in swimwear. We also have a sauna.
観光 (1)
Is it easy to visit Kinkaku-ji from here?
Yes, Kinkaku-ji is about 2 minutes away by car. However, the hotel is located in the very quiet Rakuhoku area, so it's convenient to use a car or taxi to reach the main tourist sites. The concierge can also help arrange sightseeing.
駐車場 (1)
Do you have a parking lot? Is there a charge?
We have 44 parking spaces available. Parking itself is free. If you use valet service, there is an additional charge of 1,000 yen per entry/exit. Advance reservation is not required.
Other (6)
Do you have a parking lot?
Yes, we do. For details, please contact the facility.
What time is checkout?
12:00.
What time is check-in?
15:00.
How do I get there?
By taxi from JR Kyoto Station: approximately 30 minutes. By car from Kinkaku-ji: approximately 2 minutes. By train and bus: Take the subway Kitaoji Station → City Bus 204 or 205 to Kinkakuji-michi stop → approximately 15 minutes on foot.
What is the address?
44-1 Kinugasa Kagamiishi-cho, Kita Ward, Kyoto, Kyoto Prefecture
Is Wi-Fi available?
Free Wi-Fi is available throughout the facility.