Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on May 28, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Services (1)
Can staff help carry my luggage?
If you need help carrying your luggage, please feel free to ask any staff member. We are happy to assist with even small requests.
Other (1)
Can you help arrange something special for anniversaries or birthdays?
We offer recommended plans and ideas for guests celebrating special occasions. If you have specific requests, please inform us in advance and we will do our best to accommodate them.
Reservations / Cancellation (2)
Are there member-only plans or benefits?
We offer special member-only plans. Please log in to your account to view them. Note that after the reservation system change on April 2, 2025, members will need to reset their password.
How can I confirm, modify, or cancel my reservation?
You can make changes through the "Reservation Confirmation, Modification, Cancellation" menu on our official website. You will need to log in to your account. We are transitioning to a new reservation system as of April 2, 2025. Existing members will need to reset their password via their account page.
Rooms (1)
What types of guest rooms are available?
We offer a variety of rooms ranging from Japanese-style to Western-style. You can choose based on your needs and preferences—whether you're a couple, couple, family, or group of women.
Facilities / Equipment (1)
Is there a bar in the facility?
We operate a main bar called "K-7 (Kay Seven)". Please check our website's news section for current operating hours.
Hot springs / Facilities (3)
Can I use the wooden barrel bath now?
The wooden barrel bath is currently out of service due to a malfunction. We are working on repairs, but we will inform you of the reopening date later. We apologize for the inconvenience.
Can I use the day-bath service?
We accept day-bath guests. However, we may restrict admission depending on occupancy or on certain dates. Please check our website's news section before your visit.
What types of hot spring water can I enjoy?
Noboribetsu Grand Hotel offers three types of hot spring water. These are renowned hot springs with a distinguished history in Hokkaido, where you can relax while enjoying their character and heritage.
Meals (1)
What are the meal options and can you accommodate allergies?
We serve carefully prepared dishes made with carefully selected ingredients from Hokkaido, prepared by experienced chefs. If there are any ingredients you cannot eat or have allergies, please inform our staff. We will do our best to accommodate your needs.