Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
アクセス (3)
Can I arrive by bicycle?
Yes, we have a bicycle parking area. There is a municipal bicycle parking lot on B1F with a capacity of 312 bicycles, and the cost is 100 yen per visit (open 24 hours).
How do I get here from Hakata Station?
Take the subway Airport Line from JR Hakata Station and exit at Nakasu-Kawabata Station. The hotel is directly connected to the station. The journey takes approximately 5 minutes.
How do I get here from the subway?
Exit at Nakasu-Kawabata Station, take the Kawabata exit, and head towards Exit 6 to reach the hotel directly (approximately 162m). You can arrive without getting wet even on rainy days.
その他 (1)
Are there member benefits for ONE HARMONY?
ONE HARMONY members receive benefits such as point accumulation and parking discounts for higher-tier members (1,500 yen per night). These benefits apply to bookings made through the official website or via Hotel Okura's reservation centre.
チェックイン・アウト (1)
What are the check-in and checkout times?
Check-in is 15:00 and checkout is 11:00. Please confirm the details of your booking plan.
レストラン・食事 (1)
What types of restaurants are available?
We offer a variety of restaurants including teppanyaki, Cantonese cuisine (with abundant dim sum), a craft beer brewery restaurant with wood-fired pizza, and modern French cuisine at Le Champ d'Or.
周辺環境 (1)
What tourist attractions are nearby?
Hakata-za theatre (adjacent), Nakasu (approximately 2 minutes on foot), Kushida Shrine (within walking distance), and the Tenjin area (within walking distance) are all conveniently accessible for Fukuoka's cultural and entertainment spots.
施設 (1)
Is there a health club or fitness facilities?
We have a full-featured health club. For details about the facilities, please check the hotel's official website or contact the front desk.
駐車場 (2)
Is there a parking discount when using the restaurant?
When dining at the restaurant, we offer free parking: 1 hour free with 2,000 yen or more spent, 2 hours free with 5,000 yen or more, and 3 hours free with 10,000 yen or more.
Is there parking? How much does it cost?
You can use the Hakata RiveLain parking lot (B3F and B4F). For guests, it is 2,000 yen per night (1,500 yen for upper-tier ONE HARMONY members). It is a large parking lot with 800 spaces and no reservation is required.
Other (6)
What time is check-in?
15:00
Is Wi-Fi available?
Free Wi-Fi is available throughout the facility.
Is there parking?
Parking is available. Please contact the facility for details.
What is the address?
Fukuoka Prefecture, Fukuoka City, Hakata Ward, Shimokawabata-cho 3-2, Hakata Riverain
How do I access the hotel?
From Nakasu-Kawabata Station Kawabata exit, head towards Exit 6 on foot for immediate access (direct connection). Approximately 5 minutes from JR Hakata Station by subway.
What time is checkout?
11:00.