Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 8, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get there from Gotemba Station?
About 10 minutes by taxi from Gotemba Station on the JR Gotemba Line. From Gotemba IC on the Tomei Expressway it is about 5 minutes by car, so access is easy.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 11:00 (times may differ by plan).
Nearby information (1)
How far is it to Gotemba Premium Outlets?
Gotemba Premium Outlets is very close, about 5-10 minutes by car, so you can combine shopping with your stay.
Traveling with children (1)
Can I stay with children?
Guests with children are welcome. Please see the official website or contact the hotel about children's rates and arrangements.
Rooms / Views (1)
Can I see Mount Fuji from the rooms?
From the lobby you can see the whole sweep of the foot of Mount Fuji. It is an excellent position, with views of the mountain from the rooms and elsewhere in the hotel.
Hot springs / Baths (1)
Is there a hot spring?
You can enjoy Gotemba Kogen Onsen. Soaking in the hot spring while looking at Mount Fuji is something special.
Features (1)
What is the hotel's concept?
The building is luxurious in a medieval European style, with an entrance designed down to the last detail like a work of craft, giving an out-of-the-ordinary feel. It offers a special experience amid the rich nature at the foot of Mount Fuji.
Equipment (1)
Is Wi-Fi available?
Wi-Fi is available. Please see the official website or ask at the front desk for details.
Meals (1)
What is the food like?
Dinner is Japanese-French cuisine produced by chef Yamamoto Hidemasa, whose work has won admirers worldwide. The courses using seasonal ingredients from Shizuoka are well received.
Parking (1)
Is there parking?
There is a car park. Please see the official website or contact the hotel about capacity and charges.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 5 minutes from Gotemba IC on the Tomei Expressway, or about 10 minutes by taxi from Gotemba Station on the JR Gotemba Line.
What time is check-in?
15:00.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
Nagao 2571, Fukasawa, Gotemba City, Shizuoka Prefecture