Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Wi-Fi is available throughout the property.
Access / Shuttle service (1)
Is there a transfer from Nasushiobara Station?
We run a free shuttle bus from JR Nasushiobara Station. Booking is essential (by the previous day), so please reserve in advance. Services without a booking do not run.
Activities (1)
Can I play golf?
A golf course adjoining the hotel is available. Please contact the hotel in advance to enquire and book.
Check-in / check-out (1)
What are the check-in and check-out times?
Standard check-in is 15:00-24:00 and check-out is 11:00. Times may differ depending on the plan, so please check the details of your booked plan.
Pets (1)
Can I stay with a pet?
Stays with pets are accommodated. Please contact the hotel directly for details of the conditions, such as restrictions on breeds and numbers.
Facilities (2)
Are there a pool and spa?
There is an indoor heated pool with a jacuzzi. There is also a beauty salon (spa) for relaxation.
Are there a library and karaoke rooms?
Facilities such as a library and karaoke rooms are available (some charged). The property is arranged with adult relaxation in mind.
Hot springs / Baths (1)
Is there a hot spring, and what are the baths like?
We have Shirayashio no Yu, a natural hot spring welling up from a source on the grounds. There is an indoor bath as well as an open-air bath where you can enjoy the forest air, with water fed directly from the source. A private bath is also available.
Location (1)
How far is it from the Nasu Imperial Villa?
The hotel stands on extensive grounds at the foot of the Nasu mountains, adjoining the Imperial Villa. Its low-rise architecture blends into the quiet forest setting.
Meals (1)
What restaurants are there?
G-Dining Kirameki, surrounded by trees, serves Western, Japanese and Japanese-Western course menus. A casual restaurant facing the courtyard also offers buffet-style dishes using local ingredients.
Parking (1)
Is there parking?
Free parking is available. Please contact the hotel for details of capacity and conditions.
Other (6)
What time is check-in?
15:00.
Is there parking?
Parking is available. Please contact the property for details.
How do I get there?
Free shuttle bus from JR Nasushiobara Station (booking essential, by the previous day) / about 20 minutes by car from Nasu IC on the Tohoku Expressway.
What is the address?
1792 Takaku Hei, Nasu Town, Nasu District, Tochigi Prefecture
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
What time is check-out?
11:00.