Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 4, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Wi-Fi is available inside the hotel. Please contact the front desk for details.
Access (1)
How do I get there from Kagoshima-Chuo Station?
The hotel is on the 7th floor of Canse, a complex directly connected to JR Kagoshima-Chuo Station. Take the lift as soon as you come through the ticket gates.
Weddings (1)
Do you host weddings?
We support weddings and ceremonies. Please contact the hotel for details.
Cancellation (1)
What is the cancellation policy?
The cancellation policy differs by plan. Please see your booking confirmation email or the plan details on the official website.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is from 14:00 to 24:00 and check-out is by 11:00. Times may differ depending on the plan.
Business travel (1)
Is it suitable for business travel?
Being directly connected to Kagoshima-Chuo Station makes it ideal for business travel. Meeting rooms and banquet rooms are also available.
Views (1)
Where can I see Sakurajima from?
From the top-floor hot spring, of course, and also from the rooms on the Kinko Bay side. The hotel has three viewpoints for Sakurajima.
Hot springs (1)
What is the view from the top-floor hot spring?
The hot spring on the top floor, which also has a sauna, looks out on a superb view of the sunrise over Sakurajima, one of the finest settings in the city. Bathing in the morning is especially recommended.
Shuttle service (1)
Is there a pick-up service?
Yes, a free pick-up service is available. Please contact the hotel for details.
Meals (1)
What restaurants and meals are there?
There is a restaurant serving dishes made with Kagoshima ingredients. Both dinner and breakfast feature seasonal Kagoshima produce.
Parking (1)
Is there parking?
There is parking (the shared Canse car park). Please contact the hotel for capacity and charges.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
Directly connected to JR Kagoshima-Chuo Station (no walk). About 40 minutes by limousine bus from Kagoshima Airport. A free pick-up service is available (please confirm).
What time is check-in?
14:00.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
7F Canse, 10 Chuo-cho, Kagoshima City, Kagoshima Prefecture