Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
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How do I enter the hotel (located in the Matsuyama Mitsukoshi building)?
After arriving at Matsuyama Mitsukoshi, please use the hotel's dedicated transparent elevator. The hotel front desk is on the 8th floor. The Ichibancho entrance (to the right of the main entrance on Ichibancho Street) operates 24 hours, so you can use it outside Matsuyama Mitsukoshi's business hours.
Can I use Wi-Fi?
Wi-Fi is available throughout the building. Details will be provided at check-in.
Do you have fitness facilities?
There is a fitness room exclusively for guests. It is equipped with bikes, treadmills, dumbbells and other equipment, available 24 hours. The small number of rooms means it's rarely crowded.
What is the address?
Ehime Prefecture, Matsuyama City, Ichibancho, Chome 3-1-1 (7th and 8th floors of Matsuyama Mitsukoshi)
How do I get there?
About 1–3 minutes on foot from Omachiroad Station on the Iyo Railway Jonan Line; about 30 minutes by limousine bus from Matsuyama Airport (get off at Omachiroad); about 19 minutes by car from Matsuyama IC
What time is check-in?
15:00.
What time is check-out?
11:00.
Can I use Wi-Fi?
Free Wi-Fi is available throughout the building.
Is access to Dogo Onsen and Matsuyama Castle convenient?
The hotel is located right next to Omachiroad Station and within walking distance of the Matsuyama Castle Ropeway entrance. Dogo Onsen is about 15–20 minutes by streetcar or about 10 minutes by car, making it easily accessible.
Is there a parking lot?
Yes, parking is available. Please contact the facility for details.
What are the check-in and check-out times?
Check-in is 15:00 (final check-in 20:00), and check-out is 11:00. If you wish to check in earlier, please consult with the front desk. If you will unavoidably be late for check-in, please call 089-915-5505.
I heard all rooms have a sauna. What kind of sauna is it?
All rooms feature a Finnish löyly sauna. As a private sauna, you can enjoy an authentic sauna experience at your own pace without worrying about other guests.
What types and sizes of rooms do you have?
We offer 3 room types, all approximately 60 square metres. These include a Hollywood twin bedroom (with 2 single beds that can be joined, or changed to 4 single beds), a twin bedroom (with 2 double beds side by side), and a room with a king-size bed.
Is there parking?
We provide 2 affiliated parking lots (paid) for guests. The rate is ¥1,500 (tax included) per night, available from 14:00 to 12:00 the next day. Please enter "Matsuyama Mitsukoshi" into your car navigation.
What cuisine does the restaurant serve?
RESTAURANT AINO is a French restaurant with the concept of "quality time spent with those you cherish," where you can fully enjoy seasonal ingredients from the Seto Inland Sea. "AINO" is a traditional Finnish female name expressing gentle, encompassing warmth.
How do I access the hotel?
It is approximately 1–3 minutes on foot from Dakaido Station on the Iyo Railway Johnan Line. From Matsuyama Airport, take a limousine bus for about 30 minutes (get off at Dakaido, then a short walk). From Matsuyama IC, it is about 19 minutes by car. The hotel is located on the 7th and 8th floors of Matsuyama Mitsukoshi, with the Ichibancho entrance operating 24 hours.
Can I bring pets?
Pets are not permitted. However, guide dogs, service dogs, and hearing dogs are welcome. Please inform us when making your reservation.