Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 5, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Access (1)
How do I get there from Sendai Station?
There is a direct service to Akiu Grand Hotel on the Takeya Kotsu Akiu-Kawasaki Sendai Seibu Liner from stand 63 at the west exit of Sendai Station, about 40 minutes. The hotel also runs its own free shuttle bus by advance booking (30 seats, booking required by the day before).
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00 and check-out is 10:00. Times may differ by plan.
Accessibility (1)
Is the hotel accessible?
The building is old and accessibility is limited, but our staff will help as far as they can. Please discuss your needs with the hotel before booking.
Pets (1)
Can I bring a guide or assistance dog?
You may stay with a guide or assistance dog, which may accompany you anywhere in the hotel including the restaurants. Please tell us when booking.
Nearby information (1)
What sights are there nearby?
There is plenty of walking amid nature around the hotel, including Rairaikyo gorge and Akiu Great Falls. Farm shops selling fresh local vegetables and wineries are also nearby, making the hotel a popular base for seeing Miyagi.
Traveling with children (1)
Is the hotel suitable for families with children?
Both breakfast and dinner are buffets with a wide menu that suits everyone from small children to older guests. The large car park (150 spaces) also makes it convenient as a base for a family trip by car.
Hot springs / Baths (1)
What is the open-air bath like?
The renovated open-air bath is an infinity design looking straight out at the dramatic scenery of Rairaikyo, the gorge famous for its beauty. You bathe amid the colours of the season.
Luggage / Luggage (1)
Can I send my luggage in advance?
With advance notice we will hold luggage until check-in, other than valuables, food and dangerous goods. Please write the date of your stay and your name and send it to: Akiu Grand Hotel front desk, Biwahara 12-2, Yumoto, Akiu Town, Taihaku Ward, Sendai City, Miyagi 982-0241.
Shuttle service (1)
How do I book the free shuttle bus?
Booking is required. Please call the main number (0570-026-001) by the day before (lines open 9:00-19:00). There are 30 seats, and we may have to decline if it is full.
Meals (1)
What style are the meals?
Both breakfast and dinner are buffets, with Japanese, Western and Chinese dishes using seasonal Miyagi ingredients. Local drinks such as the Tohoku gin soda are also available.
Parking (1)
Tell me about the parking.
There is free parking for 150 cars, available 24 hours with no booking needed.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
About 40 minutes direct on the Takeya Kotsu Akiu-Kawasaki Sendai Seibu Liner from stand 63 at the west exit of Sendai Station; about 20 minutes by car from Sendai-Minami IC on the Tohoku Expressway.
What time is check-in?
15:00.
What time is check-out?
10:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
Biwahara 12-2, Yumoto, Akiu Town, Taihaku Ward, Sendai City, Miyagi Prefecture