Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on September 19, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Yes, you can connect to the internet in your room, by wireless or wired connection.
Access (1)
How do I get there from JR Kumamoto Station?
Take a local bus and get off at the Kikunan Onsen stop (about 35-40 minutes), then walk about 5 minutes; or take a taxi, about 25 minutes. From Kumamoto Airport it is about 35 minutes by car or taxi.
Amenities (1)
What amenities are provided?
Bath towels, hand towels, yukata, shampoo, conditioner, body soap, a hairdryer, toothbrushes and razors come as standard.
Check-in (1)
What are the check-in and check-out times?
Check-in is 15:00-20:00 and check-out is 10:00. Times may differ by plan.
Rooms (1)
What room types are there?
There are 86 rooms in total: 33 Japanese-style, 26 twin, 4 double and 14 Japanese-Western. Some rooms on the top floor have an indoor hot spring bath.
Views (1)
What views can I enjoy?
The hotel stands on a low hill, with the night view of Kumamoto city to the south and the Aso mountain range to the east.
Hot springs (1)
What kind of hot spring water is it?
It is a hydrogen carbonate (sodium bicarbonate) spring, a smooth water known as a beautifying bath. The large bathing halls, separate for men and women, have rock baths with a generous flow of water. The baths in the rooms also use hot spring water.
Hot springs / Spa (2)
Is there a day-use hot spring facility?
You can use Agannasse, the large day-use hot spring and spa resort next door. Guests on the standard plan get one free visit (it closes for maintenance at times, so please check).
Is there a stone sauna or a dry sauna?
At Agannasse next door you can use the Korean-style low-temperature sauna jjimjilbang and the stone sauna.
Equipment (1)
Can I hold a wedding or a banquet here?
Yes, we host weddings and banquets. The banquet rooms include a Western-style room (494 m2, up to 200 people) and a Japanese-style room (99 tatami mats, up to 100 people).
Meals (1)
What food is served?
We serve creative kaiseki courses using seasonal ingredients, including Kumamoto horse sashimi. There are also banquet rooms (Western-style for up to 200 people, Japanese-style for up to 100).
Parking (1)
Is there parking?
Yes, there is free parking, with space for 6 coaches as well.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
By local bus from JR Kumamoto Station, alighting at Kikunan Onsen (about 35-40 minutes), then about 5 minutes' walk; about 25 minutes by taxi from JR Kumamoto Station; or about 15 minutes from Kita-Kumamoto Smart IC on the Kyushu Expressway.
What time is check-in?
15:00.
What time is check-out?
10:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
3-10-1 Tsuruhata, Kita Ward, Kumamoto City, Kumamoto Prefecture