Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on June 12, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Free Wi-Fi is available in all rooms.
Access (1)
How far is it from JR Minami-Hikone Station?
It is about a 3–4 minute walk from JR Minami-Hikone Station. By car from the Meishin Expressway Hikone IC, it takes about 10 minutes.
Services (1)
What is the welcome bar?
The lounge welcome bar offers a wide range of complimentary drinks including cocktails, wine, and other alcoholic beverages as well as soft drinks. Coffee is available 15:00–21:00 and alcohol 18:00–21:00 (service hours may change).
Check-in (1)
What are the check-in and check-out times?
Check-in is at 15:00 and check-out is at 10:00.
Reservations (1)
How far in advance can reservations be made?
Reservations are accepted up to 6 months ahead, including the current month. Reservations for the following 6 months open on the 1st of each month.
Traveling with children (1)
Can families with children stay?
Children under school age can stay for free with a caregiver (they are counted towards the group). For details, please contact the hotel directly.
Non-smoking / Smoking (1)
Are there smoking rooms?
You can specify smoking or non-smoking when making a reservation. For details, please contact the hotel directly.
Luggage (1)
Can luggage be sent in advance?
Please send luggage prepaid to the hotel, specifying delivery for the day before check-in or the morning of check-in. We cannot accept collect-on-delivery items, refrigerated goods, frozen items, or food products.
Sightseeing (1)
Is access to Hikone Castle convenient?
From JR Minami-Hikone Station to Hikone Station is just one stop. Hikone Castle is within walking distance of JR Hikone Station. You can use this facility as a base for sightseeing.
Meals (1)
Is breakfast free?
Yes, a complimentary daily breakfast buffet is provided, featuring seasonal organic vegetable salads, a wide variety of bread, and nutritionally balanced options. We also offer dishes unique to Shiga.
Parking (1)
Is there a car park?
We provide a 50-space car park (first come, first served).
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for where it can be used and whether there is a charge.
What is the address?
133-1 Koizumi-cho, Hikone, Shiga Prefecture
Is there a car park?
Yes, we have parking available. For details, please contact the facility.
What is the check-out time?
10:00.
What time is check-in?
15:00.
How do I get here?
About 3–4 minute walk from JR Minami-Hikone Station. About 10 minutes by car from Meishin Hikone IC.