Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on July 29, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Wi-Fi (1)
Is Wi-Fi available?
Free Wi-Fi is available in every room.
Access (1)
How do I get there from JR Nasushiobara Station?
A free shuttle bus runs six times a day from JR Nasushiobara Station (booking required), taking about 30 minutes. Outbound services run between 10:40 and 15:35, and returns between 9:20 and 14:10. By car it is about 10 minutes from Nasu IC on the Tohoku Expressway.
Spa / Beauty treatments (1)
Is there a beauty salon or spa?
There is a beauty salon and a massage room (health salon), along with a sports gym.
Check-in / check-out (1)
What are the check-in and check-out times?
Standard check-in is 15:00-19:00 and check-out is 11:00. Some plans have check-in at 14:00, so please check the details of the plan you have booked.
Pets (1)
Can I stay with a pet?
We have detached rooms where pets may stay. Please contact the hotel directly (tel 0287-78-6000) about the conditions and charges.
Traveling with children (1)
Are there facilities and activities for children?
We are certified as a Welcome Baby hotel by the Miki House childcare institute. There is an indoor pool, a games corner, hands-on classes in pottery and soba making, table tennis and putting golf. A childcare service is also available.
Facilities (2)
Are there banquet rooms and meeting rooms?
We have banquet rooms, meeting rooms and a wedding hall, suitable for corporate use and events of all kinds. Please contact the hotel for details.
Is there a pool?
There is an indoor pool open all year, with a children's pool and a jacuzzi.
Hot springs / Baths (1)
What are the hot spring facilities like?
There is a large hot spring bathing hall of 1,200 square metres, an open-air bath and a sauna, where you can enjoy the fine water of the Nasu highlands.
Sightseeing (1)
How do I get to Nasu Garden Outlet?
Nasu Garden Outlet is a few minutes away by car. The hotel also works well as a base for seeing the Nasu highlands.
Meals (1)
What restaurants are there?
There is a wide range: a buffet restaurant, specialist Japanese and French restaurants, a coffee shop and a bar lounge, with menus using ingredients from the Nasu highlands.
Parking (1)
Is there parking, and is there a charge?
There is free outdoor parking for about 400 cars, with electric vehicle charging points. Please contact the hotel for details.
Other (6)
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.
How do I get there?
A free shuttle bus from JR Nasushiobara Station (6 services a day, about 30 minutes, booking required), or about 10 minutes by car from Nasu IC on the Tohoku Expressway.
What time is check-in?
15:00.
What time is check-out?
11:00.
Is there parking?
Parking is available. Please contact the property for details.
What is the address?
Hei 1 Takaku, Nasu Town, Nasu District, Tochigi Prefecture