Frequently Asked Questions
English answers are machine-translated from the property's Japanese information. Please confirm important details with the property directly.
Or browse the answers we’ve already prepared below.
These answers were written by AI from the property's official website. The property has not checked them. Collected on August 17, 2026. Prices and times may be out of date, so please confirm anything important with the property.
Check-in / check-out (1)
What are the check-in and check-out times?
Check-in is 15:00-18:30 (until 18:00 on some plans) and check-out is 10:00.
Facilities / Services (1)
Can I use the lobby lounge?
There is a lobby lounge you can use after check-in or after meals, with a tea and coffee menu.
Facilities / Culture (1)
Is there a connection with Izumo Taisha?
The hotel is known as an inn associated with Izumo Taisha and good matches. The lobby displays a traditional straw crane and turtle that were once on show at Izumo Taisha itself.
Hot springs (1)
What are the qualities and benefits of Tamatsukuri Onsen?
It is Japan's oldest hot spring area, praised as the bath of the gods in the Izumo no Kuni Fudoki. The gypsum and mirabilite (sulphate) water smooths the skin and is known to help with neuralgia, muscle pain, joint pain, poor circulation, chronic skin conditions and chronic women's complaints.
Hot springs / Large public baths (1)
What kinds of baths are there?
We use natural hot spring water, a gypsum and mirabilite (sulphate) spring. There is the large bathing hall Giboshi-no-Yu with an open-air bath, which alternates between men and women, plus a private bath. Tamatsukuri Onsen, Japan's oldest hot spring area, is known for the effect of its water on the skin.
Equipment (1)
Is Wi-Fi available?
Wi-Fi is available inside the hotel. Please contact the front desk for details.
Shuttle service (1)
Is there a pick-up service?
There is a free shared shuttle from JR Tamatsukuri-Onsen Station or the Tamatsukuri highway bus stop to the hotel (about 10 minutes). No booking is needed; simply call the hotel when you arrive and we will be there in about 10 minutes.
連泊・清掃 (1)
How is housekeeping handled on multi-night stays?
For environmental reasons, rooms are given a light clean once every three days during a multi-night stay.
Meals (2)
What food is served?
Our head chef prepares kaiseki cuisine using carefully selected San'in ingredients. Please note that we cannot accommodate allergies, for reasons of kitchen operation.
Can you cater for allergies?
As many different ingredients are used in the same kitchen, full allergy provision is difficult and we cannot change ingredients. We also do not provide menus or ingredient lists in advance. Please book with this in mind.
Parking (1)
Is there parking?
There is free parking. Please check when booking for details.
Other (6)
Is there parking?
Parking is available. Please contact the property for details.
What time is check-out?
10:00.
What time is check-in?
15:00.
How do I get there?
A free shared shuttle runs to the hotel from JR Tamatsukuri-Onsen Station or the Tamatsukuri highway bus stop (about 10 minutes). On the day you arrive, call us from the station or bus stop and we will collect you.
What is the address?
1246 Tamatsukuri, Tamayu-cho, Matsue City, Shimane Prefecture
Is Wi-Fi available?
Wi-Fi is available. Please contact the property for details on where it can be used and any charges.